Question 6 of 6 about Making a complaint

What if I’m not happy with the outcome of my complaint about a Sales Finance product?

If your complaint relates to Sales Finance products and services specifically, and you’re not happy with how we’ve handled it, you may be eligible to refer it to the Asset Based Finance Association (ABFA).

Barclays is a member of ABFA, which has a code of practice for us to follow. More information about the ABFA code and their complaints procedure can be viewed on the ABFA website.  

ABFA will only step in once Barclays has had the opportunity to investigate matters, so please contact us first. If you’re not satisfied with our final response – or if 12 weeks has passed since you first made your complaint – you can ask ABFA to review your issue.

ABFA’s complaints procedure is managed by an independent specialist organisation called the Ombudsman Services.

However, you shouldn’t contact Ombudsman Services directly, but raise your complaint with ABFA.

  • By Post

    You can write to the Asset Based Finance Association using the following address:

    Head of Compliance
    ABFA
    20 Hill Rise
    Richmond
    Surrey
    TW10 6AU

  • By phone

    You can call the Asset Based Finance Association by using the following number:  

    +44 (0)20 8332 9955*

    * Call charges may apply.  Please check with your service provider.

  • Online

    You can email the Asset Based Finance Association using:

    complaints@abfa.org.uk

    Or visit their website

    www.abfa.org.uk

Question 6 of 6 about Making a complaint

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