Question 2 of 6 about Making a complaint

What information do I need to provide when I make a complaint?

Our aim is to resolve your complaint as quickly as possible. To help us do this, please provide the following:

  • A description of your concern
  • What you would like us to do to put things right
  • Your name and address
  • A phone number and the best time to contact you
  • Any relevant policy numbers and references