I’ve been asked to synchronise or re-calibrate Mobile PINsentry with Online Banking. Is this a genuine request?
No. This is most likely a fraudulent attempt to gain access to your account and you should report it immediately. We’ll never ask you to synchronise or re-calibrate Mobile PINsentry or email you asking you to enter details to synchronise it.
To report suspected online fraud, call us 0345 600 2323* (outside the UK, +44 247 684 2063). Lines open 7am-11pm, 7 days a week.
If you're suspicious about an email that claims to be from us, forward it to firstname.lastname@example.org then delete it. There's no need to call us unless you believe you've disclosed your personal details or been a victim of fraud.
*To maintain a quality service, we may monitor and record phone calls. Call charges.