How safe is it to use the Barclays Mobile Banking app?

The app has been awarded:

  • The British Standards Institute international ISO 27001certification for security and resilience
  • The British Standards Institute for Secure Digital Transactions, which means that the app has been tested independently to ensure that it protects your financial and personal details. This was also awarded to our Barclays Pingit app

Plus, when you make a payment using any of Barclays Mobile Banking services, you’re automatically protected by our Online and Mobile Banking Guarantee if you’re an innocent victim of fraud. This means we’ll refund any money that’s taken from your account.

The app is protected by a 5-digit passcode that you set. You have to enter this every time you open it. To be safe, you shouldn’t store your passcode on your phone or write it down anywhere.

For more information, see our security page.