How do I change my Online Banking passcode or memorable word?

To change your Online Banking passcode or memorable word, you'll need to log in to Online Banking with PINsentry and follow these instructions:

  • Click on the drop-down menu under your name on the homepage

  • In the section headed ‘My details’, select ‘Change passcode and memorable word’
  • Change your passcode and set up your memorable word
  • Enter your details and save