If I can't use the PINsentry card reader due to a disability, what do I do?

An audio PINsentry card reader is available for customers who request Braille, large-print statements and audio communications. If you need further help, please contact our Online Banking Helpdesk on 0345 600 2323 (outside the UK dial +44 2476 842063).

Lines are open every day 7am to 11pm. To maintain a quality service, we may monitor or record phone calls. Call charges