What can I do if my PINsentry card reader isn’t working?

First, let us help you diagnose the problem.

Won't turn on?

Find out what to do if your PINsentry’s batteries are dead.

Letters not displaying properly?

Your batteries may be running low. Find out what to do if your PINsentry batteries are dying.

Card error?

If your PINsentry card reader displays a message about your card, the card reader itself is probably fine. Instead, it may be a problem with your card.

PIN locked?

Your card reader is fine. You just need to unlock your PIN.

Something else?

If your card reader isn’t working properly, you may just need to get a new one. Find out how to get a replacement.

If you need to log in to Online Banking urgently, find out about your log-in options.