How do I get my money back if a Direct Debit I cancelled is paid out?

If you’ve cancelled a Direct Debit before 5:30pm on the working day before the payment was due to be made, and a further payment has been taken, you’re entitled to a refund under the Direct Debit Guarantee.

To get your refund, first contact the company that took the payment to see if they can refund you. If you still need help, you can call our Online Banking helpdesk on 0345 600 2323 (outside the UK +44 247 684 2063) * and we’ll do our best to help you.

* To maintain a quality service, we may monitor or record phone calls. Call charges