How can I make or cancel a same-day UK payment (CHAPS)?

CHAPS is a same-day UK electronic transfer (instructions must be received by 2.30pm on a working day). CHAPS payments are useful if you need to urgently send money to someone or when you buy a house and your solicitor needs to send money to the vendor. There is a charge of £25 for this service, free for Platinum Banking customers.

You can make CHAPS payments in Online Banking - you'll find the link under 'Pay & transfer' in the menu on your homepage.

You can also manage existing CHAPS payments online. Go to the 'Pay & transfer' menu and select 'Manage international and same day payments' under 'Manage and track'.

You can contact Telephone Banking on 0345 734 5345*. If you are a Premier client, you can contact Premier Telephone Banking on 08009 24 7 365* .