Will I get charged if I want to check the status of my Pingit international payment?

We’ll charge you £20 to trace, amend or attempt to recall your Pingit international payment. This helps to cover fees that other banks may charge. 

Our team will explain the £20 charge and agree it with you before we begin an investigation. 

If there’s an error and we’re responsible, we’ll refund your account. We’ll also process the payment correctly – if you tell us to do so.

You can send money to friends and family in the UK and internationally using the Pingit app.