What should I do if an item I've paid for using Pingit isn't delivered?

You need to get in touch with the seller. If you have not received your goods or services, or the goods arrived but weren't as described, then you may be able to ask for a refund or replacement.

If the goods have not been delivered by the specified date or, if not stated, within 30 days of the date you bought them, you can ask the seller to deliver the goods or give you a full refund.