Question 6 of 11 about PPI complaints information

How do I get an update on my existing complaint?

We will provide you with regular updates via text messages or letter, but if you feel there’s additional information that will help us resolve your complaint, you can contact us by phone.

You can call us on one of these numbers, and select option 2:

From a mobile or UK landline:0800 282 390*

From abroad:+44 (0)207 116 7488*

Lines are open Monday to Friday 8am-8pm and Saturday 8am-1pm.