Question 2 of 6 about Reporting fraud

What should I do if my card’s lost or stolen?

Contact us immediately if your card is lost or stolen. You can do this in several ways, 24 hours a day, 7 days a week.

You can contact us in the following ways:

  • Online

    Once you’ve logged in to Online Banking, select ‘Manage accounts’ on the top menu and then go to ‘Report a lost or stolen debit card’ in the ‘Card services’ list.

  • Mobile

  • Telephone

  • Branch

Important information

  1. Debit cards will be delivered to the address we hold on record for your account within 2 working days, dependent on Standard Royal Mail first class delivery to UK mainland customers. This service does not include credit cards. Requests involving a new PIN will take an extra day.
  2. Instant debit card replacement terms and conditions: This service cannot be offered if your account has been open for less than 30 days. It’s available for replacement cards only – not for new customers or new accounts. We can only issue replacement debit cards – not cash cards, credit cards or savings cards. Replacement cards issued in branch will have a new card number. If you have a personalised debit card, we’re not able to print your picture, so you’ll receive a standard debit card. You must know your PIN, as you’ll be asked to use this once the card has been printed, as a security measure. Replacement debit cards are free. Additional identification or photo ID is required when using the instant replacement service.