Site terms and conditions
These are definitions of all the terms you'll find on this site and various legal issues around its use. Site terms and conditions
This contains a legal description of the terms under which we do business with you. Customer Agreement
A reassurance about security when using our online banking and a reminder of your responsibilities. Read the notice
Welsh language policy
Find out how we handle dual language issues in Wales – the policy is in English and Welsh. Read the policy
What we’re doing to make our websites more accessible. Accessible services
Electronic Commerce Directive
Technical details of how we comply with the Electronic Commerce Directive. How we comply
This describes how we protect the confidentiality of your finances, what your responsibilities are and how cookies work on your computer. Read the policy
Barclays Bank PLC. Authorised by the Prudential Regulation Authority and regulated by the Financial Conduct Authority and the Prudential Regulation Authority (Financial Services Register number: 122702). Registered in England. Registered No: 1026167. Registered Office: 1 Churchill Place, London E14 5HP. Find out about the Financial Services Register of firms.
Barclays is committed to delivering excellent customer satisfaction. We consider complaints to be a valuable source of feedback and use them to help improve our products and processes, which ultimately leads to improved customer service and lower complaint figures. Our performance on complaints has been published under our complaints data report.
UK Retail and Commercial Banks have a policy which ensures that any conflicts of interest that occur between customers of the Bank, or between a customer and the Bank, are identified and managed according to regulatory requirements. If you need additional information about this policy, please contact us.
Online Dispute Resolution (ODR)
Use the online dispute resolution platform to dispute the outcome of a complaint for something you’ve bought or registered for online, if you’re not happy with the resolution. However, it may be quicker to contact the Financial Ombudsman Service directly.