Site terms and conditions

Your terms and conditions for accessing barclays.co.uk

References to "you" or "your" are references to any person accessing this website ("site").
References to "we", "us" or "our" are references to Barclays Bank PLC.
References to "Barclays Group" are references to us, our parent company and any companies we or our parent company totally or partly own at any time.

Company information

Barclays Bank PLC is authorised by the Prudential Regulation Authority and regulated by the Financial Conduct Authority and the Prudential Regulation Authority (Financial Services Register number: 122702). Registered in England. Registered number 1026167. Registered office: 1 Churchill Place, London E14 5HP.

Woolwich mortgages are sold and funded by Barclays Bank PLC and the mortgage contract is with Barclays. "The Woolwich" and "Woolwich" are trading names of Barclays Bank PLC. Barclays Bank PLC is authorised by the Prudential Regulation Authority and regulated by the Financial Conduct Authority and the Prudential Regulation Authority (Financial Services Register number: 122702).

Barclays Bank PLC is covered by the Financial Ombudsman Service (UK branches only).

Site terms

These terms and conditions govern your use of this site and by accessing this site you agree to be bound by them. Please note that if you are an existing Barclays customer, these terms will apply in addition to those contained in your Customer Agreement, an additional copy of which can be obtained from your local branch. All Barclays products and services are also subject to separate terms and conditions which govern their use. We reserve the right to change these terms and conditions at any time without notice by updating this posting, and your continued access to or use of this site will constitute your acceptance of any such changes.

Use of site

We may in our sole discretion terminate your access to or use of this site for any reason, including without limitation where we believe that you have not acted in accordance with the terms and conditions of this site. Copyright, all rights reserved.

The entire content of this site is subject to copyright with all rights reserved and the information held is for your personal use only. You may not download (all or in part), transmit or modify the site without our prior permission. However, you may print out part or all of the site for your own personal use.

Third-party products and services

Where we provide hypertext links to third-party internet websites, such links are not an endorsement by us of any products or services in such websites. You use such links entirely at your own risk and we accept no responsibility or liability for the content, use or availability of such websites. We have not verified the truth or accuracy of any content of such websites.

This site may also contain some material provided by third parties and we accept no responsibility or liability for the accuracy of such material.

No third party is permitted to link any other website to this site without obtaining our prior written consent.

No offer

Nothing on this site should be construed as a solicitation or offer, or recommendation, to acquire or dispose of any investment or to engage in any other transaction, or to provide any investment advice or service.

No warranty

Although we have taken all reasonable care to ensure that the information provided on this site is accurate, we give no warranties of any kind, express or implied, with regard to the accuracy, timeliness or completeness of any such information.

Opinions and any other contents at the site are provided by us for personal use and informational purposes only and are subject to change without notice.

Nothing contained on the site constitutes investment, legal, tax or other advice and is not to be relied on in making an investment or other decision. You should obtain relevant and specific professional advice before making any investment decision.

No liability

We will accept no liability in any event including (without limitation) negligence for any damages or loss of any kind, including (without limitation) direct, indirect, incidental, special or consequential damages, expenses or losses arising out of, or in connection with your use or inability to use the site, or in connection with any error, omission, defect, computer virus or system failure, or loss of any profit, goodwill or reputation, even if expressly advised of the possibility of such loss or damages, arising out of or in connection with the access of, use of, performance of, browsing in or linking to other sites from this site.

We do not exclude our duties or liabilities under the Financial Services and Markets Act 2000.

We reserve the right to modify, suspend or discontinue, temporarily or permanently, the site or any part of it, with or without notice, at any time. You agree that we shall not be liable to you or to any third party for any such modification, suspension or discontinuance of the site.

Governing law

English law governs these terms and conditions and you agree that the English Courts shall have exclusive jurisdiction to determine any matter or dispute in connection with or arising out of this site and these terms and conditions.

This site is designed for use in the UK and is not directed to, nor intended for distribution or use by, any person or entity in any jurisdiction or country where the publication or availability of this site or such distribution or use would be contrary to local law or regulation. If you choose to access information on this site, it is your responsibility to comply with the applicable local, national or international laws and any use of this site outside the UK is entirely at your own risk. For guidance relating to your specific situation, please contact your legal adviser.

The products and services represented within this site are intended for UK customers only.

Important information about the Financial Services Compensation Scheme:
Your eligible deposits with Barclays Bank PLC are protected up to a total of £85,000 by the Financial Services Compensation Scheme, the UK's deposit guarantee scheme. Any deposits you hold above the limit are unlikely to be covered. Please visit the Financial Services Compensation Scheme's website for further information.

Your feedback

We want to hear from you if you feel unhappy with the service you've received from us. Letting us know your concerns gives us the opportunity to put matters right for you and improve our service to all our customers. You can complain in person at your branch, in writing, by email or by telephone. A leaflet detailing how we deal with complaints is available on request in any of our branches, from the Barclays Information Line on 0800 400 100 1 or at barclays.co.uk. Alternatively you can write to Barclays, Leicester LE87 2BB.

If we do not resolve your complaint internally to your satisfaction, you may be able to refer it to the Financial Ombudsman Service at South Quay Plaza, 183 Marsh Wall, London E14 9SR (telephone: 0800 0234 567). The Financial Ombudsman Service is an organisation set up by law to give consumers a free and independent service for resolving disputes with financial firms. Details of those who are eligible complainants can be obtained from the Financial Ombudsman Service. For products you bought online from us, you can also raise a complaint with the Financial Ombudsman Service (FOS) via the Online Dispute Resolution (ODR) platform provided by the European Commission. You can access the ODR platform here. You’ll need to quote our postal address (Barclays, Leicester LE87 2BB), website address (barclays.co.uk) and email address ODR@barclays.com to use this service. Although it may be quicker to contact the FOS directly.