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Frequently asked questions

 

Can I submit a cancellation claim if I get Swine Flu before I go on holiday?

You’ll need to obtain a medical certificate which should be from your GP confirming you are not fit to travel on your holiday. If your GP won’t give you a certificate we will consider alternate documentation e.g. a letter from your employer confirming you were absent owing to Swine Flu or a copy of your prescription for anti flu drugs e.g. Tamiflu.
Please liaise with your tour operator/transport provider initially as some are offering refunds or alternate trips. The Cancellation section of your travel insurance policy pays out when a refund can not be obtained from any other source.

 

Will I be covered by my travel insurance if my airline/cruise company refuse to let me board as I am displaying swine flu symptoms?

In the first instance please refer to your airline or cruise company as they maybe able to offer you an alternate flight/cruise or a refund. In the event that this does not happen please obtain official documentation from a medically qualified person acting on behalf of your transport provider confirming they have denied you boarding owing to you having swine flu symptoms.

 

What happens if I become ill with swine flu whilst I’m abroad?

Claims for Medical Expenses will be covered in this situation subject to normal terms and conditions. Policy terms are conditions are available online.

 

Will I be covered if a family member has the virus and I want to come home early?

For those looking to curtail or cut their trip short due to an immediate family member falling seriously ill after having contracted Swine Flu, they will be covered subject to the normal policy terms and conditions of your travel insurance.

 

Tips for swine flu related travel insurance claims:

Remember, travel insurance will handle swine flu just like any other medical condition that causes a claim.

  • As always, make sure you obtain written confirmation if you experience any changes or delays to your intended travel plans
  • Retain any receipts or any other evidence that may be relevant to a travel insurance claim.
  • When travelling in Europe, always carry an Emergency Health Insurance Card (EHIC, formally know as the E111). For more information visit http://www.ehic.org.

 

For additional helpful information on Swine Flu, please use the following visit:

Foreign and Commonwealth Office

World Health Organisation

Directgov

ABTA: The Travel Association



Barclays Bank PLC is authorised and regulated by the Financial Services Authority.

Registered in England, Registered No. 1026167. Registered Office: 1 Churchill Place, London E14 5HP.

Barclays Insurance Services Company Limited is authorised and regulated by the Financial Services Authority.

Registered Office: 1 Churchill Place, London E14 5HP. Registered in England No 973765.

The insurer of Barclays Travel Insurance is Gresham Insurance Company Limited, authorised and regulated by the Financial Services Authority.

Registered Office: 8 Surrey Street, Norwich, Norfolk NR1 3NG. Registered in England. Registered No. 110410.