Unsure what to search for? Other customers found these helpful.

Your mortgage appointment

Preparing for your mortgage appointment

Make sure you’re ready for your mortgage appointment by getting together all the documents you need.

  • Agreement in Principle
  • Proof of ID and address
  • Income details, whether you’re employed or self-employed

You’ll find a short video below that explains what will happen in your appointment.

Your home may be repossessed if you do not keep up repayments on your mortgage.

Getting an Agreement in Principle

You need to complete an Agreement in Principle (AiP) before you book an appointment with a mortgage adviser. You can do it online within minutes, and you’ll be able to find out whether we’d be willing to lend you the amount you want without affecting your credit score.

Documents you’ll need to bring

In order for your mortgage adviser to best understand if we can meet your needs, they'll need to see a number of important documents to confirm your identity, address and income details. Please make sure you bring these with you to your appointment.

Photo ID (one from the list)

  • Current, full UK or foreign passport
  • Current EU national identity card 1 with photograph
  • Current, full or provisional UK photocard driving licence

Current address documents (one from the list)

  • Current, full UK or foreign paper/photocard driving licence (if not used as photo ID)
  • Utility bill (less than 3 months old)
  • UK or foreign bank/building society/credit card statement (less than 3 months old)
  • TV licence letter or Direct Debit schedule showing your name and address (less than 12 months old)
  • Council Tax bill, payment book or exemption certificate (less than 12 months old)
  • Latest HMRC TAX demand/PAYE code letter (less than 12 months old)

Income documents

Already have an Agreement in Principle?

If you already have an Agreement in Principle, then you can call us or visit a branch to book an appointment with a mortgage adviser.

Call us on 0333 202 7573 2

What to expect at your mortgage appointment

See what your mortgage adviser will talk to you about at your appointment – watch our short video now.

What happens after your mortgage appointment

Find out what happens after you apply for a mortgage, how to track your application and how we can help you manage your mortgage online afterwards.

Important information

Subject to status and availability. You must be 18 years old or over to apply for a mortgage.

  1. We accept centrally issued national identity photocards. Please note, we are therefore currently unable to accept Greek and Romanian national identity photocards.
  2. Lines are open Monday-Friday 8am-9pm, Saturday 9am-8pm and Sunday 10am-4pm. To maintain a quality service, we may monitor or record phone calls. Call charges.