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A guide to buying your first home

What you need to know

Find out how the home-buying process works, from working out what you can afford to picking up the keys.

  • What you need to do, and when 
  • Understanding your options
  • We’re here to help – online, by phone and in branch

Your home may be repossessed if you do not keep up repayments on your mortgage.

Helpful tools

Track your application online

See what’s happening with Track It

We’ll send you a Track It reference any time you submit an application that you can track online.

Need some help?

If you want to know more about buying your first home, choose how you’d like to get in touch – online, in branch or over the phone. You can also browse our mortgage FAQs.

If you want help choosing the right mortgage for you, you’ll need to call us to speak to a mortgage adviser.

Call us

Call us1 today on 0333 202 7580. Lines are open 7.00am to 8.00pm every day, except public holidays.

Visit a branch

Find a branch near you that offers appointments with mortgage advisers and see when we’re open.

Find your way around money

…and make money work for you

Your money – the way you spend it, save it and (try to) look after it can be complicated.