PPI Help

We’re contacting customers who might have been mis-sold PPI – you can submit your information here if you’d like us to review your purchase.

Why we’re writing to you

We’ve written to customers who may have been mis-sold Payment Protection Insurance (PPI). If you’ve received a letter from us, it explains what information we need from you  if you’d like us to review the circumstances of your purchase. 

If you think we may have mis-sold you PPI, or you have been affected by any of the problems identified in our letter, you should raise a complaint and quote the reference number on the letter.

How to submit a complaint

It’s quickest to submit your PPI complaint online – it only takes about 30 minutes. It’s worth noting that you can’t save your progress, so you’ll need to finish entering your information in one go.

If you choose to submit a complaint in-branch or by post, you’ll need to print and complete the PPI questionnaire

What you need to get started

You’ll need information about your PPI, including the policy or account number. Here’s what else you’ll need.


If you still have questions, you might find your answers in our PPI FAQs.  If we haven’t written to you, but you still wish to raise a complaint, you can follow our PPI complaint process.

Submit a complaint


This is the quick way to submit a complaint – it takes about 30 minutes. You can’t save your progress, so you’ll need to finish in one go.

By phone

Call us on one of these numbers:

UK freephone: 0800 056 6674
Outside the UK : +44 160 452 9418
Lines are open Monday to Friday, 8am to 8pm


By post

Post your PPI questionnaire and extra information form (if applicable), to:

Retail Business Banking
PPI 321 Team
PO Box 9133
LE18 9DG