Transferring your cash ISA

Here’s how to keep your tax-free savings intact

The tax rules regarding cash ISAs mean that you must transfer your money from one cash ISA account to another in the right way to keep your tax-free savings intact. 

Never just withdraw your ISA savings as cash and pay it into your new cash ISA – otherwise you’ll lose the associated tax benefits. If you do the transfer correctly, any balances from your previous tax year ISAs won’t count towards this year’s annual allowance.

We’ve created this guide to help you through the process.

Want to transfer-in your cash ISA to us?

You can transfer all or just some of your previous tax year ISA subscriptions, but you have to transfer all of your current tax year’s subscriptions along with any interest you’ve earned in full.

Check that you can transfer your cash ISAs to us without penalty, such as a loss of interest or a fee. If you're happy to continue, we’ll ask for these details about your existing cash ISA:

  • Sort code and account number
  • Roll or reference number – some financial providers have this
  • The amount you want to transfer
  • Name of your existing ISA provider

You'll need to tell us whether you’ve subscribed to a cash ISA in the current tax year. You don’t have to contact your old provider – we’ll work with them to make sure that your tax benefits remain.

With our Instant Cash ISA - Issue 1, you can transfer-in at any time. If you have a Flexible Cash ISA, you have up to 30 days from opening it to do so.

You can make transfers in Online and Telephone Banking. To make a transfer in branch, please take ID, proof of your address and your National Insurance number with you.

Transferring your existing cash ISA with us to one of our new ISAs

You can do this, but first check that your new ISA allows transfers-in. Be sure you check the terms and conditions, as well the interest rates, to see if there are any restrictions or charges.

Transferring your cash ISA to an investment ISA

Read this guide for details.

Can you transfer-in more than 1 of your cash ISAs into a new ISA?

Yes, but check with your current provider to see whether there are restrictions or early withdrawal penalties on your current ISA before considering a transfer.

Can you transfer-in a cash ISA to us, but not pay any new money in?

Yes. We will open the cash ISA with a nil balance and ask your current ISA provider to transfer your funds to your new account with us. As long as you don’t pay any new money in, it won’t count towards this year’s allowance

How do you transfer-out your cash ISA to another provider?

We hope that you’ll choose to stay with us, but if you want to transfer-out your cash ISA to another provider, we’ll do our best to make the process as smooth as possible.

First, check that the personal and account details that we hold for you match those you’ll be giving your new provider. Any differences, such as your address, could delay things.

Your new provider will ask you to provide them with your instructions. While the transfer takes place, we may need to contact you and a quick response will help avoid any delays. Let us know how you’d prefer to be contacted and check that your contact details are up to date.

We’ll continue paying interest on your balances up to the day your money is sent to your new provider, which will usually be within 5 working days of us receiving the complete ISA Transfer Authority Form from your new provider.