Security

Protecting your money is our priority

We’ve been in the business of protecting your money for over 3 centuries. Find out how we keep you safe when you bank with us.

  • Free Kaspersky antivirus software if you use Online Banking
  • Anti-fraud Online Banking and Mobile Banking Guarantee
  • Award-winning security standards

Lost or stolen card?

Let us know as soon as you can if your card’s lost or stolen – we’ll cancel it immediately and send a replacement within 2 working days1.

In Online Banking

Just select the ‘Report a lost or stolen debit card’ option from the ‘Manage accounts’ tab on the top menu.

On your phone

Report your card lost or stolen using our mobile banking app2 or call us on 0345 945 4545 (+44 1928 584421 if you’re outside the UK)3.

In branch

Report your card lost or stolen at any of our branches. If it’s an emergency, you can get a replacement instantly in over 250 branches4