‘Phishing’ is where fraudsters send you emails or texts, often appearing to be from your bank, asking you to reply with your security information or click on a link, where they can then access your details. Watch our phishing scams video for more information.
Text messages may ask you to call a number claiming to be the bank’s fraud department, but the number is often a premium rate number and connects you to a fraudster.
Fraudsters may also send a text warning that you’ll soon receive a call from the bank’s fraud department. However, it’s actually the fraudster that calls and tries to get your security information. To make the texts seem authentic, fraudsters use special software that changes the sender ID on a message, so that you see the name of your bank as the sender. This can mean the text shows within an existing text message thread from your bank.
Other emails and texts trick you into downloading malicious software (malware) that helps fraudsters get hold of your details and your money. The messages look like they’re from legitimate organisations and give a plausible story to try to trick you into clicking a link, downloading something or opening an attachment.
- Protect your computer and mobile devices with the most up-to-date security software such as our free Kaspersky Internet Security software
- Keep your important files backed up off your network
- Be wary of opening attachments or links in emails or texts you’re not expecting or are unsure about
- Never share any security information in response to an email or text or on a site accessed via a link in an email or text
Emails and texts from Barclays
We may text or call you to confirm a transaction or contact you by email from time to time with useful advice and information about products and services, but we’ll…
- Never email or text you a link that takes you straight to the Online Banking log-in page
- Never email or text you asking you to verify your account or security details
- Never email, text or call to ask you for your card details, PINs, PINsentry codes or passwords
- Never email you asking you to confirm a recent transaction (we may text or call)
- Never call you to tell you how to respond to a confirmation text message
If you've received a suspicious email that claims to be from us, please forward it to email@example.com and then delete the email immediately.
If you receive a text message asking you to call the bank on a number you don’t recognise, check it’s a genuine Barclays fraud team number using our telephone number checker or call using a number on the bank’s website or the back of your card.