Unsure what to search for? Other customers found these helpful.

Barclays Video Banking

Chat to us face to face, wherever you are

Barclays Video Banking lets you have a secure, confidential conversation with us. It’s a convenient alternative to visiting a branch to talk about your banking needs.

You can make a video call for:

  • Account services
  • Mortgage-related queries
  • Appointments set up by your Relationship Manager, if you have one
 

Getting started

Account services:

You can make a video call from your Barclays Mobile Banking app for account services. To be able to connect, you'll need to download and install the Barclays Video Banking app.

Once you've done that, you can make a call from the Barclays Mobile Banking help menu.

To discuss your personal account details, we'll need to confirm your identity on the call. If you use a PINsentry card reader or have a Telephone Banking passcode, it will help if you have them to hand.

 

The service is available:

  • Monday to Friday – 8am to 11pm
  • Saturday – 9am to 5pm
  • Sunday – 9am to 4pm
  • Bank holidays – 9am to 5pm
 

Mortgages:

If you want to take out a mortgage, or have a question about an existing one with us, you can use the video call link on our contact page

If you're using a computer, our system will check whether you've got a compatible internet browser . You may need to install an extension or plug-in to be able to connect.

If you're using your mobile, you'll need to download and install the Barclays Video Banking app.

If you want to discuss your existing mortgage with us, we'll ask you some questions to confirm your identity.

The service is available:

  • Monday to Friday – 9am to 5pm
 

Appointments:

If you’ve received an invitation for a video call from us, please click the link in the email to start.

If it’s the first time you've used the service, you'll need to download the Barclays Video Banking app from your phone’s app store or install the appropriate plug-in for your computer’s internet browser.

To discuss your accounts or personal information, we’ll need to confirm your identity on the call. If you use a PINsentry card reader or have a Telephone Banking passcode, it will help if you have them to hand.

 

General information

The service relies on a good network connection, over wired broadband, Wi-Fi, 3G or 4G. It's free to use, but you may be charged for data use if using your phone without Wi-Fi.

To maintain a quality service, we may monitor or record calls.