Barclays Mobile Banking terms and conditions

13 January 2014

CHANGES TO BARCLAYS MOBILE BANKING TERMS AND CONDITIONS

We have revised the Barclays Mobile Banking Terms as follows:

  • To indicate that if you use BMB on your iPad, you can also personalise your app by uploading a short video which will be stored on your tablet
  • To indicate that Barclays Cloud It is now part of the BMB app enabling you to store and view electronic documents. You can view documents we upload (such as your statements) but if you want to upload your own documents, you’ll have to accept the terms and conditions and privacy policy for Barclays Cloud It
  • To clarify that the app accesses your device when you register for BMB and to authenticate you when using the service
  • To set out new open source software used in the app

Please ensure you read and accept these terms and conditions to use the Barclays Mobile Banking App. You can also download a copy of the latest terms and conditions from barclays.co.uk/mobilebankingapp.

This document includes the following sections:

  • Barclays Mobile Banking Terms and Conditions
  • Barclays Cloud It Terms and Conditions
  • Barclays Cloud It Privacy Policy

BARCLAYS MOBILE BANKING TERMS AND CONDITIONS

Last modified: 13 January 2013

PART A – SUMMARY OF TERMS

Barclays Mobile Banking (“BMB”) is a form of online banking and account management service. BMB is available to bank account customers of Barclays Bank PLC in the United Kingdom, Jersey, Guernsey and the Isle of Man. You must be aged 16 or over and have a Barclays current account to use BMB.

Before you can use BMB you will need to download the BMB app and register and match your mobile number with a Barclays current account. You will then be able to access and manage your Barclays accounts and related services including current accounts, savings, mortgages or Barclaycards using BMB.

If you are registering an account with more than one signatory (such as a joint or business account) you must check with the other account holders or signatories that they are happy for you to register for the service.

If you are registered for Barclays Online Banking and you have a PINsentry device, you can use functionality in the app in place of the PINsentry device to generate an authentication code for logging into Barclays Online Banking and authorising or setting up payments in Barclays Online Banking. 

The BMB app currently only works on compatible Smartphones running Android 2.3, iOS 5.0, BlackBerry 5.0 and above. We may change the version of the operating system the BMB app works with at any time.

You must not download the app from anywhere other than a store approved by us, or install or use it on a jail-broken or rooted device. If we allow you to upload images or other content to the app, you must not upload or store inappropriate or illegal images or content. If you use functionality in the app which accesses information on your device to work (for example to upload content), you consent to the app accessing your device and information.

You may be charged by your service provider for internet access on your Smartphone. If you are a business customer, you may be charged for transactions depending on your tariff.

Visit barclays.co.uk/mobilebankingapp for more information and full terms and conditions. Full terms and conditions can also be accessed through the BMB app. We can refuse to register you for BMB and can place limits or restrictions on how you use BMB.

PART B – BMB TERMS AND CONDITIONS.

These additional conditions relate to the use of Barclays Mobile Banking and supplement and amend the general terms which apply to the Barclays account you register for BMB ("General Terms").

  • 1. Availability and registration

    1.1 BMB is a form of online banking and account management service. BMB is available to bank account customers of Barclays Bank PLC in the United Kingdom, Jersey, Guernsey and the Isle of Man.

    1.2 Before you can use BMB you must register and match your mobile number with a qualifying Barclays current account. You will then be able to access and manage your Barclays accounts and related services including current accounts, savings, mortgages or Barclaycards. For full details and how to register please see our website barclays.co.uk/mobilebankingapp.

    1.3 If you are registered for Barclays Online Banking and you have a PINsentry device, you can use functionality in the app in place of the PINsentry device to generate an authentication code for logging into Barclays Online Banking, and authorising or setting up payments in Barclays Online Banking.

  • 2. Use of Cookies and other information

  • 3. Use of location data

  • 4. Contacting you

  • 5. Use of the BMB

  • 6. Security

  • 7. Charges

  • 8. Liability

  • 9. Changes to BMB Terms and Conditions

Barclays Cloud It Terms and Conditions

PART A – SUMMARY OF TERMS AND CONDITIONS

Barclays Cloud It is a service that enables customers to upload and store electronic copies of documents or files with Barclays. You can access these documents or files remotely using an internet connection and can set reminders and alerts to be sent to you electronically.

You can only use Barclays Cloud It if you are a Barclays customer registered for Online Banking. You can access Barclays Cloud It through Online Banking or the Barclays Mobile Banking app (we will tell you when Barclays Cloud It becomes available via the app). Barclays Cloud It only works with compatible devices or browsers we specify from time to time (visit barclays.co.uk/cloudit for more information). You may need to change your browser if we change the versions we support. In addition to these specific Barclays Cloud It terms and conditions, other terms and conditions apply to your use of Barclays Cloud It, including the Barclays Cloud It Privacy Policy, our Retail Customer Agreement and our Business Customer Agreement (each a ‘customer agreement’), as applicable, or the Barclays Mobile Banking app terms and conditions, if that is how you access the service.

You must not upload anything to Barclays Cloud It that contains any unlawful or inappropriate content or breaches the rights of another person (such as copyright or trade secrets). You are responsible for all documents or files you upload and confirm you own or have the necessary rights or permissions to submit them to Barclays Cloud It.

We have no obligation to monitor your use of Barclays Cloud It but we may screen, reject or remove documents to comply with any law, regulation, code or other duty that applies to us, including where we feel that they breach these terms. We may also screen documents and files for viruses and inappropriate content before they are uploaded. If we find any inappropriate or illegal content, we may be required to report this to the appropriate authorities.

As you use Barclays Cloud It, we will store the documents or files you upload and information about your use of the service.

We may share your information with other companies in the Barclays Group and our suppliers, where necessary to provide the Barclays Cloud It service. We may also share your information with any third party you authorise us to, or to satisfy any law, regulation, code or other duty that applies to us, or to prevent, detect and prosecute fraud, money laundering and other crime or potentially unlawful conduct.

Please read the Barclays Cloud It Privacy Policy for more details about how we store your information.

We are not liable for your use of Barclays Cloud It or if you are unable to access or use the service at any time. Barclays Cloud It is a backup service that enables you to save copies of your files or documents, however, you remain responsible for retaining originals of these. We may block or suspend your use of Barclays Cloud It at any time. Barclays Cloud It is linked to your Online or Mobile Banking and will end if you no longer have access to these services – eg, if you close your Online or Mobile Banking registration. If we make changes to Barclays Cloud It, we may ask you to accept new terms and conditions to continue viewing or uploading your documents. If you decide not to accept the changes or you close your account used to register for the service or end your Online or Mobile Banking membership, you must remove your documents immediately from Barclays Cloud It. We will normally retain these documents or files for a period of 30 days, in case you want to use Barclays Cloud It again, and may retain backup copies of them for up to 60 days in total. However, we may permanently delete your documents and files at any point after closing your Barclays Cloud It account. Where you have instructed us to upload documents relating to your relationship with us, such as statements, we may retain copies on our system even if you delete them from Barclays Cloud It.

We will not retain copies of your documents or files after you permanently delete them from your Barclays Cloud It 'Trash' bin.

You are responsible for and may be charged by your service provider for internet and data access when you use Barclays Cloud It. You are responsible for any internet and data access charges you incur. Visit barclays.co.uk/cloudit for more information (including limits and other restrictions that apply when using Barclays Cloud It) and applicable terms and conditions. These can also be accessed via Barclays Cloud It.

PART B – ADDITIONAL CONDITIONS

These additional terms and conditions relate to Barclays Cloud It and supplement and amend the general terms and conditions of your Customer Agreement with us (Barclays Bank PLC) and our Online and Barclays Mobile Banking app terms and conditions. In the event of any inconsistency between these additional terms and conditions and the general terms and conditions of your Customer Agreement, these terms will apply in relation to the Barclays Cloud It service (the ‘service’).

  • 1. Introduction

    1.1 The service enables customers to upload and store electronic copies of documents with Barclays. As part of the service, we make available to you some electronic documents or information we hold for you, such as electronic statements, facility letters or annual summaries, for products you hold with us. You can request us to provide you with certain documents, such as policy documents or terms and conditions by uploading them to Barclays Cloud It. We may also send notices or other information about your relationship with us to Barclays Cloud It or arrange for third parties you authorise to upload your documents or files directly to Barclays Cloud It.

    1.2 Barclays Cloud It is available within Barclays Online and Mobile Banking. This means that terms and conditions of your Customer Agreement with us and our terms and conditions relating to Online Banking and the Barclays Mobile Banking app apply to operation of the service. Words given specific meanings in those terms and conditions have the same meaning in these additional terms and conditions. We will tell you when Barclays Cloud It becomes available via the Barclays Mobile Banking app or other channels we introduce from time to time.

    1.3 You can access your stored documents or files remotely using an internet connection, and can set reminders and alerts when you log into Barclays Cloud It or to be sent to you electronically (for example, by email or SMS).

  • 2. Accessing the Service

  • 3. Using Barclays Cloud It – Third Parties

  • 4. Storage limit and file types

  • 5. Barclays documents

  • 6. Monitoring the service

  • 7. Deleting your files

  • 8. Charges

  • 9. Using information about you

  • 10. Limitation of liability

  • 11. Security

  • 12. Changes to terms and conditions

  • 13. Ending the service

Barclays Cloud It Privacy Policy

  • 1. Introduction

    1.1 You can use Barclays Cloud It (the ‘service’) to upload and store electronic copies of documents with Barclays. We may also use it to upload and provide access to electronic copies of documents for you as our customer.

    1.2 This Privacy Policy covers how your information is used in connection with the service. You should read this policy together with:

    (a) Barclays Cloud It terms and conditions, which apply to how you use the service

    (b) The general terms and conditions of your Customer Agreement with us (Barclays Bank PLC), which apply to your overall relationship with us

    (c) Barclays Mobile Banking app terms and conditions, if that is how you access the service

    (d) The Barclays online privacy and cookies policies, available at barclays.co.uk

  • 2. Storing information about you

  • 3. Using information about you

  • 4. Sharing information about you

  • 5. Deleting your files

  • 6. Changes