Guide to PINsentry

Protect your accounts

PINsentry gives you added protection for your accounts – as well as access to our full Online Banking service.

  • Added layer of protection for your accounts
  • Full access to our Online Banking services
  • Use Mobile PINsentry to log in on the move

What is PINsentry?

It’s a device that generates unique 8-digit codes, keeping your Online Banking transactions secure.

PINsentry card reader

A PINsentry card reader is a small handheld device that you can insert your debit card or authentication card into.

Then depending on what process you’re trying to complete in Online Banking, you’ll be asked to type in your details to generate a unique 8-digit code.

Entering this code in Online Banking – either when you’re logging in or when making a transaction – gives you an extra level of security and protection.

Mobile PINsentry

You can find Mobile PINsentry in your Barclays Mobile Banking app (if you’re registered). It has all the same functions as a PINsentry card reader, but without you having to carry an extra device around.

Once you’ve registered for Barclays Mobile Banking, it can take up to 10 days for mobile PINsentry to appear in your app.

Accessible PINsentry

Accessible PINsentry is a voice-and-sound version of our standard PINsentry card reader with a larger display and an ergonomic key pad. It offers secure access to your Barclays Online Banking and Barclays Mobile Banking accounts.

Accessible PINsentry comes with a user guide, available in a variety of formats, which details its functions and how to use them. It’s battery powered and works independently, so you don’t need to connect it to your computer. Visit the accessible PINsentry page to learn more. You can request an accessible PINsentry by calling 0345 600 2323 1.

Using PINsentry in Online Banking

If you log in to Online Banking using PINsentry, you’ll be able to do much more with your money online.

Passcode and memorable word

  • View balances and transactions
  • Make payments to people you’ve paid before
  • Transfer money between your Barclays accounts
  • Report your card lost or stolen

PINsentry

Using PINsentry gives you the same features as logging in with your passcode and memorable word, plus these extra functions:

  • Make payments to someone new
  • Make international payments
  • Change your details
  • Set up and manage regular payments

How to upgrade and log in with PINsentry

Step 1

Log in to Barclays Online Banking using your passcode and memorable word.

Step 2

Select the account services menu and choose ‘Upgrade to PINsentry’.

Step 3

Once you’ve received your PINsentry card reader, go to the Online Banking login page and select ‘Log in using PINsentry card reader’.

Step 4

Enter the last 4 digits of your debit card into Online Banking.

Step 5

Place your debit card into the PINsentry card reader and press ‘IDENTIFY’. Enter your PIN and press ‘ENTER’.

Step 6

An 8-digit code will appear on the screen of your card reader. Enter this code into the Online Banking login page and click log in to Online Banking.

What is Mobile PINsentry?

The same level of protection as the PINsentry card reader, but with the convenience of your Barclays Mobile Banking app.

Instead of using your PIN to verify your identity, Mobile PINsentry uses your unique Mobile Banking passcode.

Mobile PINsentry is automatically included in your Barclays Mobile Banking app, so there’s no need to register separately. It will be activated approximately 10 days after you download the app.

How to download and log in with Mobile PINsentry

Step 1

Download the Barclays Mobile Banking app. Once registered, Mobile PINsentry can take up to 10 days to appear in your app.

Step 2

Log in to Mobile Banking using your unique Mobile Banking passcode.

Step 3

Tap on your account management menu in the top left-hand corner of your app. You’ll then see the option for Mobile PINsentry.

Step 4

To log in to Online Banking using Mobile PINsentry, tap ‘IDENTIFY’ on your Mobile PINsentry. This will generate a unique 8-digit code.

Step 5

Go to your Online Banking login page and select the ‘Log in with mobile PINsentry’ option. This will prompt you to enter the unique 8-digit code generated by your Mobile PINsentry.

Step 6

You’re now protected and can start using our full range of services in Online Banking.

How to use PINsentry

  • Identify

    This is used to identify you when making changes to your account details. For example, you’ll be asked to use ‘IDENTIFY’ for:

    • Setting up Text Alerts
    • Changing your address
    • Making payments to new people or businesses
    • Managing regular payments
    • Changing your login preferences/personal details
  • Sign

  • Respond

Audio Accessible PINsentry Card Reader

Log in to Online Banking with a speaking PINsentry

We’ve created an accessible PINsentry card reader to help you access your Online Banking account.

  • It’s larger than a standard device, so it’s easier to hold
  • It has a bigger screen and ergonomic key pad
  • You can use headphones or the built-in speaker