Barclays Video Banking

Chat to us face to face – wherever you are

Barclays Video Banking lets you have a secure, confidential conversation with us. It’s a convenient alternative to visiting a branch.

  • Talk about account services
  • Ask mortgage-related questions
  • Have appointments with your Relationship Manager

How to use it

To use Video Banking, you’ll need a good network connection, over wired broadband, Wi-Fi, 3G or 4G. It's free to use, but you may be charged for data use if using your phone without Wi-Fi.

To maintain a quality service, we may monitor or record calls.

  • Talk about your account

    You can make a video call from your Barclays Mobile Banking app to talk about account services. To be able to connect, you'll need to download and install the Barclays Video Banking app.

    Once you've done that, you can make a call from the Barclays Mobile Banking help menu.

    To discuss your personal account details, we'll need to confirm your identity on the call. If you use a PINsentry card reader or have a Telephone Banking passcode, it will help if you have them to hand.

    Barclays Video Banking is available 24/7.

  • Ask about your mortgage

  • Attend a video appointment