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Personal
Everything you need in the palm of your hand, from a bank you can trust.
We’re here to help if you have a residential mortgage with us
We’re supporting the new Mortgage Charter announced by the Government on Friday 23 June 2023. We’ll share more details with you as soon as they’re available.
In the meantime, take a look at our mortgage support hub to see what help we have available now.
Thank you for your patience
We’re extremely sorry for the weekend issues – we’re back up and running.
For any outstanding issues, please visit our FAQs.
Our teams will be very busy helping customers. To save you waiting, please use our app, Online Banking and automated telephone service.
Thank you for bearing with us.
More than just bank accounts
See how we can help you with current accounts, mortgages, insurance, loans, credit cards and savings accounts.
Other ways you can make a complaint
If you don’t have access to the Barclays app or Online banking, there are other ways you can contact us.
- From the UK: 0800 282 39011
- From abroad: +44 (0)207 116 74881
To maintain a quality service, we may monitor and record phone calls. Call charges .
To make a new complaint
Select option 1 when you call. We’re here Monday to Friday, from 8am to 8pm, and Saturday from 9am to 5pm.
To talk to us about an existing complaint
Select option 2 when you call, then select the type of complaint you’re calling about and we’ll connect you to the right team. We’re here Monday to Friday, from 8am to 8pm.
You can send a letter about your complaint to this address:
Freepost Barclays Customer Relations
That’s the full address – there’s no postcode.
You don’t need to use a stamp, but please remember that how quickly you receive a reply depends on the postal service.
If you want to talk about your complaint with someone face to face, please visit one of our branches. Find your nearest branch .
The fastest way to make a complaint
If you want to complain about our recent technical issues, it’s usually quickest to use Barclays Online Banking.
In Online Banking, open the ‘Help’ menu at the top of the page and select ‘Help and support’. Scroll down the page and select ‘Message us’.
Details you’ll need when making a complaint
Our aim is to resolve your complaint as quickly as possible. To help us do this, please provide:
- A description of your concern
- What you'd like us to do to put things right
- Your name and address
- A phone number and the best time to contact you
- Any relevant policy numbers and references.
