Barclays – how to complain

We're sorry you've felt you need to complain but letting us know when you're unhappy gives us the opportunity to put matters right for you and improve our service for everybody.

No matter how you communicate with us, we'll listen and act on your needs. As you'd expect, if you complain using the phone or online form, the faster we'll be able to try to get you back to normal.


Many of our customers find that the easiest and quickest way to sort things out is by picking up the phone.

  • Call our free phone numbers:
  • 0800 282 390 1 in the UK
  • +44 (0)207 116 7488 1 outside the UK
  • 0333 200 2196 2 from a mobile

What we need from you


Send us a written message concerning our services using our  online form

If your question’s about your account, you’ll need to call us so we can confirm your identity – that helps us protect your accounts.

We can’t answer questions about your account via this form because emails aren’t a secure way to communicate. And please don’t include any account details in your message.

What we need from you


Feel free to write things down in a letter but please remember to factor the postal service into our response time.

Write to us (no stamp required) at:

Customer Relations
Barclays Bank Plc
LE87 2BB

What we need from you

What we need from you

To help us resolve your complaint, we’ll need the following:

  • A description of your concern
  • What you’d like us to do to put things right
  • Your name and address
  • A daytime phone number and best time to contact you
  • Your account details (for confidentiality reasons, only send your sort code in our online form)
  • Any relevant policy numbers and references


Getting back to you

Next Steps

We'll contact you to confirm that we're looking into your complaint and when you can expect to hear back from us.

At that time, we'll also give you a complaint reference number to quote, so we can always find your information quickly when you contact us.

We'll keep you regularly updated about what is happening and if it looks like our investigations will take more than 8 weeks from when you first contacted us, we'll provide you with a written update.

Our final response

When we've thoroughly looked into your complaint, we'll write to let you know our final response. This will be a detailed letter that outlines what we found, what we plan to do as a result, and why we made the decision.

If you're still not happy

If you're still not happy

If you're not happy with the decision we've taken on your complaint and wish to take it further, you can ask the Financial Ombudsman Service to look into your complaint for you. This is a free, independent service for resolving disputes between customers and financial services institutions. You'll need to contact them within 6 months of the date of our final response letter, and they'll ask to see the letter as summary of our investigation of your complaint.

Phone: 08000 234 567 1 or 0300 123 9 123 2



Post: The Financial Ombudsman Service
South Quay Plaza
183 Marsh Wall
E14 9SR

Important information
1. To maintain a quality service, we may monitor and record phone calls. Calls to 0800 numbers are free when calling from a UK landline. Charges may apply when using a mobile phone or when calling from abroad. Call charges
2. 03 numbers cost no more than a national rate call and are included in ‘inclusive minutes’ for mobiles.