Moving to Barclays

 All about the transfer of your account to Barclays

As we’ve now moved all Barclays Direct (formerly ING Direct) accounts to Barclays, we’ve closed the Barclays Direct website.

You can continue to manage your account using our  Online Banking  and Telephone Banking services, or by visiting a Barclays branch. Use our branch locator to find your nearest one.

Information about your move

You should now have received an introduction pack containing all the important facts about the move. You can also view the pack here by selecting the PDFversions below.
 
If you’d like any more information, please contact us:
 
For Personal savings, call 0345 734 5345 2
For Business savings, call 0345 605 2345 2
For Mortgage Services, call 0800 022 4022 3
For new mortgage applications, switching or further advances, call 0333 202 7580 3

Take a journey with us and discover our history

Important information

1. To view PDFs, you'll need a PDF file viewer on your computer or device.

2. Talk to an adviser 24/7. Telephone Banking offers you an automated, fast-track service 24 hours a day, 7 days a week. You can speak to a personal banker by pressing 0 on your phone.

Business Customers – 0345 605 2345

Personal Customers – 24-hour push button service – 0345 734 5345

3. Mortgage services are available 8:30am–5:30pm, Monday to Friday, and 9am–1pm on Saturday.
For new mortgage enquiries, switching or additional borrowing, call us on 0333 202 7580. Lines are open 9am–9pm, Monday to Friday, 9am–8pm on Saturday and 10am–4pm on Sunday. To maintain a quality service, calls may be recorded or monitored. Call charges

Barclays Bank UK PLC. Authorised by the Prudential Regulation Authority and regulated by the Financial Conduct Authority and the Prudential Regulation Authority (Financial Services Register number: 759676). Barclays Bank UK PLC adheres to The Standards of Lending Practice which is monitored and enforced by The Lending Standards Board. Further details can be found at www.lendingstandardsboard.org.uk

Barclays Insurance Services Company Limited is authorised and regulated by the Financial Conduct Authority (Financial Services Register number: 312078).

Barclays Smart Investor is a trading name of Barclays Investment Solutions Limited. Barclays Investment Solutions Limited is authorised and regulated by the Financial Conduct Authority. (Financial Services Register number: 155595). Barclays Investment Solutions Limited is a member of the London Stock Exchange & NEX.

Barclays Bank PLC. Authorised by the Prudential Regulation Authority and regulated by the Financial Conduct Authority and the Prudential Regulation Authority (Financial Services Register number: 122702).

Barclays Bank UK PLC. Registered no. 9740322. Barclays Insurance Services Company Limited. Registered no. 973765. Barclays Investment Solutions Limited. Registered no. 2752982. Barclays Bank PLC. Registered no. 1026167. All registered in England. Registered office for all: 1 Churchill Place, London E14 5HP.