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Payment Protection Insurance (PPI)

Payment Protection Insurance (PPI)

How to make a claim

If you’d like to make a claim about a Payment Protection Insurance (PPI) policy you bought from Barclays, then we want to make the process simple, fast and fair.

The following information tells you how to register your claim, how long the process will take and provides answers to some common questions about PPI.

For credit card claims, please visit Barclaycard

If you have a debt relief order (DRO) , you may want to contact your DRO unit before making a complaint about a PPI policy.


The quickest way to get your questionnaire to us is to fill it in online.

You can’t save the questionnaire so you’ll need to complete it in a single session.

By post/in branch

Download and print the PPI questionnaire PDF 360 KB 1

You’ll also need to print the extra information 240 KB form to tell us about more than 1 policy.

Take your completed documents to a branch, or post to:

Barclays PPI Dept
LE87 2BB

If you need help completing the questionnaire, see the guidance notes 70 KB .

By phone

UK Freephone
0800 282 390

UK mobile
0333 200 2196

+44 (0)20 7116 7488

Lines are open Monday to Friday, 8am to 8pm.

What happens next?

  • We’ll acknowledge your claim within 5 working days of it reaching us and give you a case reference number that will allow you to track your claim’s progress
  • Then we’ll conduct a review of how PPI was sold to you using all the information available to us. We might need to contact you if we have a question about the information you’ve given us or we need more information from you to complete our review
  • We’ll contact you within eight weeks with our decision or a reason why a decision has been delayed
  • If you’re due a refund it’ll be sent within 28 days of our decision
  • If you’re not satisfied with our decision you then have the right to refer your claim to the Financial Ombudsman Service (FOS) for an independent review. You must refer to them within 6 months from the date of your decision letter. We will enclose a leaflet with your final decision letter which provides more information on this


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