Unsure what to search for? Other customers found these helpful.

Welcome back to better Online Banking


What’s new since you’ve been away?

We've made the log-in stage simpler with more help when you need it, so you can manage your money with ease whenever you want.

Here are some of the things you can do in Online Banking:

  • Move money between your accounts
  • Pay bills or send money to other people
  • Order a new debit card, chequebook, paying-in book or PINsentry card reader
  • View your debit card PIN


Get extra help for Online Banking

We hope you’ll find the new log-in much clearer and we’ve added more helpful instructions.

You can find the answers to even more questions by searching our Online Banking FAQs or calling us on 0345 600 2323 (outside the UK, +44 2476 842063).

To maintain a quality service, we may monitor and record phone calls. Call charges


Logging in with PINsentry card reader



Logging in with Mobile PINsentry



Logging in with passcode and memorable word