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Important information

Site terms and conditions

These are definitions of all the terms you'll find on this site and various legal issues around its use.


Security notice

A reassurance about security when using our online banking and a reminder of your responsibilities.

Welsh language policy

Find out how we handle dual language issues in Wales - the policy is in English and Welsh.


What we're doing to make our websites more accessible.

Electronic Commerce Directive

Technical details of how we comply with the Electronic Commerce Directive.

Privacy policy

This describes how we protect the confidentiality of your finances, what your responsibilities are and how cookies work on your computer.


Status disclosure

Barclays Bank PLC. Authorised by the Prudential Regulation Authority and regulated by the Financial Conduct Authority and the Prudential Regulation Authority (Financial Services Register number: 122702). Registered in England. Registered No: 1026167. Registered Office: 1 Churchill Place, London E14 5HP.

Find out about the Financial Services Register of firms.

Complaints performance

Barclays is committed to delivering excellent customer satisfaction. We consider complaints to be a valuable source of feedback and use them to help improve our products and processes, which ultimately leads to improved customer service and lower complaint figures. Our performance on complaints has been published at www.barclays.com/complaints

Conflicts policy

UK Retail and Commercial Banks have a policy which ensures that any conflicts of interest that occur between customers of the Bank, or between a customer and the Bank, are identified and managed according to regulatory requirements. If you need additional information about this policy, please contact us.