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About your Packs

With your new Features Store Packs, you’ll continue to be covered by the majority of the benefits you currently pay for, at a cost of £25 a month, discounted to £23 until November 2016.

Please consider whether the benefits you currently pay for are still appropriate for your needs. You can amend your choices at any time to reflect your circumstances by calling us or visiting a branch.

If you change your account today, you can choose which combination of Packs is right for you. Some of the cover is changing between now and the date given for your account move on your letter so you may need to re-register for some of the benefits.

Travel Plus Pack

  • Worldwide Family Travel Insurance (up to age 80)
  • RAC Comprehensive Breakdown Cover
  • Airport lounge access

Home Pack

  • Cover for satellite and TV equipment
  • Extended domestic-appliance warranties
  • Barclays Concierge Service

Tech Pack

  • Mobile Phone Insurance
  • Gadget Cover up to £1,500, from 16 September
  • Worldwide cover


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Visit the Features Store

  • FAQs

    How do I know if all the Features Store Packs are right for me?

    It’s important to check from time to time that the cover is still right for you and that you’re still eligible for the benefits you’re paying for. You can visit the Features Store at any time to review what’s available to you and what the cover gives you.

    Can I change my account today?

    Yes. Give us a call and we can discuss your options with you. Please note that some of the changes to the Packs that we’ve explained in the letter and booklet aren’t being made until September. Find out more about the Tech Pack and Travel Plus Pack .

    If I change my account today, will I still receive the extra £2 discount mentioned in the letter?

    Yes. If you change your account early and take out all 3 Features Store Packs, you’ll be eligible for the £2 discount straightaway. This will continue to be available until the date quoted in your letter or if you remove one or more of the Packs from your account.

    Do I have to re-register for the benefits I already have?

    If you wait until we move your account, all of your details will automatically be taken across to the Features Store Packs, but you may want to take the opportunity to review what benefits are available and make sure you’re fully registered where needed.

    If you change your account now, and choose a travel-cover Pack, you’ll have to register any pre-existing medical conditions, if you have any.

    You’re removing the will-writing service, what happens if I already have a will with you?

    Access to a standard will-writing service will continue until 1 March 2016. You can still complete or amend your will in line with the current terms and conditions until that date. After this date, there’ll be a charge for any instructions received for a new or updated will.

  • Terms and conditions

    Here are the current Features Store Pack terms and conditions. There are also summaries of the changes to the Travel Plus Pack and Tech Pack terms, coming into effect in September.

    Travel Plus Pack Welcome Booklet 9.43 MB

    Summary of changes to Travel Plus Pack 8.33 MB

    Home Pack Welcome Booklet 9.26 MB

    Tech Pack Welcome Booklet 9.23 MB

    Summary of changes to Tech Pack 1.26 MB

    To view PDFs, you’ll need a PDF file viewer installed on your computer or device.