Updating your address
Do I need to change my address to a UK address to keep my accounts open?
If you’ve received a communication from us about the closure of your accounts, all addresses we have for you must be in the UK. This includes all addresses on each of the products you have with us. An address associated with your account for a third party in the EEA (for example, an accountant or someone with power of attorney) is fine.
Can I update my address details online?
We’re sorry, you can’t change an EEA address online or in the app. You can update your address using 'Live chat' in your app. Alternatively, you can call us or, if you’re in the UK, visit one of our branches.
We’re helping a lot of customers right now, so you might need to wait longer than usual to speak to us or get an appointment at a branch. Please bear with us and thanks for your patience.
How can I update my address if I can't get to a branch, can’t travel due to restrictions, or I’m not registered for Telephone Banking or the app?
You can send a written request to
Barclays, Leicester, United Kingdom LE87 2BB
You'll have to give us authenticated ID. The people who can certify documents as evidence of your identity are
- A Barclays (or ABSA) branch member of staff, who should use the office or branch stamp
- A member of staff at a major international bank
- A consular or embassy official from your consulate or embassy
- A qualified lawyer who is a member of the National Legal Association in a Financial Action Task Force (FATF) country or equivalent
I don’t think I have an EEA address on the accounts that are closing?
The EEA address could be associated with some of the other accounts you have with us. Please get in touch so we can check the addresses we have for you and update them if necessary.
I don’t have an EEA address, so this must be associated with one of the people on my joint accounts. Can I keep the accounts open?
All account holders need to be living in the UK and every address we have for everyone on the accounts must be a UK address. This includes all of the addresses on each of the products you have with us.
To keep the accounts open, anyone on the account with an EEA address needs to be a UK resident and should contact us to update their address to the UK. Alternatively, removing a party with an EEA address from an account will mean that the account can stay open.
I’m studying or living in the UK but plan to return to the EEA. Can I keep my accounts open?
You need to be living in the UK and your address must be a UK address. This includes all addresses on each of the products you have with us. If you can update your addresses to the UK, then your accounts can stay open until you return to the EEA.
If the EEA correspondence address on my account is for a holiday home, is a friend or family member’s address and is not my main residence, what can I do to keep my accounts open?
You need to update your address details to your main address, as long as it’s in the UK, to keep your account open. This includes all addresses on all of the products you have with us. You can access your statements and correspondence through ‘Statements and documents’ online or in your app, rather than having them sent to an EEA address.
Can I use a non-EEA address that's outside the UK to stop my account being closed?
No, to keep your account open, you need to be living in the UK and all addresses we have for you must be UK addresses.
Can I use a relative’s or friend’s address in the UK to stop my account being closed?
No, it’s important that you continue to use the address where you live.
What happens if I’ve moved to another EEA country that isn’t affected by these changes?
We’ll update your address details – but if you aren’t living in the UK, you might still be affected by the changes. If that's the case, we'll write to you.
I’m a Crown employee or a spouse or civil partner of a Crown employee. Can I keep my accounts open?
This might be possible. Please contact us so we can update our records.
I’ve already given you updated address details – why are my accounts still being closed?
If you’ve received a letter from us, we might still have an EEA address for you on one of your other products or services. Please contact us so we can update any address that’s still within the EEA.