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Person working from home

Coronavirus – help and support for your business

We’re here to help your business get through this challenging time. Here are some of the ways we can help you manage your money and cashflow, access funding, and get government support.

We’ll update this page regularly with information about our products and government schemes as it becomes available.

Checklist

Download our checklist of the help available to you during the coronavirus pandemic.

Coronavirus Business Interruption Loan Scheme

Get the financial backing you need to help your business cope with coronavirus (COVID-19) through this government-backed scheme1. See if you're eligible.

Bounce Back Loan scheme

See if you’re eligible for the new Bounce Back Loan scheme – a government-guaranteed loan of £2,000 to £50,000 if your business has been affected by coronavirus.

Barclays Back to Business Programme

Build for tomorrow with the help of our free online learning platform, developed with Cambridge Judge Business School for SMEs.

Managing your money

Here are some of the ways we’re helping you keep on top of your finances.

  • To protect our customers and colleagues, some of our branches are closed or have reduced opening times. Use our branch finder to see the latest information about your nearest branch
  • For the latest updates on how our services are working, visit our service status page
  • Find out how you can manage your business finances, keep an eye on cashflow and do your everyday banking from home using Online Banking and the Barclays app2 . They’re safe, secure and simple to use
  • Help stay in control of your cashflow with  SmartBusiness Dashboard
  • To relieve some of the financial pressure on smaller businesses, we’re giving you free everyday business banking and not charging interest on overdrafts between 13 March and 12 June 2020. This applies to all current and new customers with an annual turnover of up to £250k and will happen automatically – you don’t need to call us3

Find out which products and government schemes could be right for you

Each tab on this page includes information about our products and government schemes that might be suitable for your business.

  • Schemes specifically for retail, hospitality and leisure, high growth, charities, nurseries and estate agents are on the ‘Specific sectors’ tab
  • You can also see the available government schemes at Gov.uk and find regional information England, Wales, Scotland and Northern Ireland government sites
     
  • Specific sectors

    Some sectors are eligible for the schemes shown below. You could also be eligible to apply for our products based on the size of your business. This section applies to retail, hospitality and leisure, high growth, charities, nurseries and estate agents.

    Our products

    Bounce Back Loan scheme

    Supporting UK businesses during coronavirus

    See if you’re eligible for a government-guaranteed loan of £2,000 to £50,000 if your business has been affected by coronavirus (COVID-19).

    Full details are available on the government’s website.

    A man looking at a laptop on a desk in a white room

    Coronavirus Business Interruption Loan Scheme

    Supporting your business during coronavirus

    Get the financial help backing you need to help your business cope with coronavirus (COVID-19) through this government-backed scheme. Updated with the latest eligibility and borrowing terms1.

    Free everyday banking

    To relieve some of the financial pressure on smaller businesses, we’re giving you free everyday business banking and not charging interest on overdrafts between 13 March and 12 June 2020. This applies to all current and new customers with an annual turnover of up to £250k and will happen automatically – you don’t need to call us3.

    Government schemes and support

  • Self-employed

    The information below gives an overview of our products and services that you might be able to apply for, as well as guidance on the government schemes available. It applies to self-employed people, including sole traders and partnerships. We’ve also put measures in place to help our personal customers experiencing financial difficulty because of coronavirus.

    Our products

    Bounce Back Loan scheme

    Supporting UK businesses during coronavirus

    See if you’re eligible for a government-guaranteed loan of £2,000 to £50,000 if your business has been affected by coronavirus (COVID-19).

    Full details are available on the government’s website.

    A man looking at a laptop on a desk in a white room

    Coronavirus Business Interruption Loan Scheme

    Supporting your business during coronavirus

    Get the financial help backing you need to help your business cope with coronavirus (COVID-19) through this government-backed scheme. Updated with the latest eligibility and borrowing terms1.

    Free everyday banking

    To relieve some of the financial pressure on smaller businesses, we’re giving you free everyday business banking and not charging interest on overdrafts between 13 March and 12 June 2020. This applies to all current and new customers with an annual turnover of up to £250k and will happen automatically – you don’t need to call us3.

    Government schemes and support

  • Small and medium businesses

    The information below gives an overview of our products and services that you might be able to apply for, as well as guidance on the government schemes available. It applies to all small-to-medium-sized businesses.

    Our products

    Bounce Back Loan scheme

    Supporting UK businesses during coronavirus

    See if you’re eligible for a government-guaranteed loan of £2,000 to £50,000 if your business has been affected by coronavirus (COVID-19).

    Full details are available on the government’s website.

    A man looking at a laptop on a desk in a white room

    Coronavirus Business Interruption Loan Scheme

    Supporting your business during coronavirus

    Get the financial help backing you need to help your business cope with coronavirus (COVID-19) through this government-backed scheme. Updated with the latest eligibility and borrowing terms1.

    Free everyday banking

    To relieve some of the financial pressure on smaller businesses, we’re giving you free everyday business banking and not charging interest on overdrafts between 13 March and 12 June 2020. This applies to all current and new customers with an annual turnover of up to £250k and will happen automatically – you don’t need to call us3.

    Government schemes and support

  • Larger businesses/corporate

    This section is for businesses with a turnover of up to £6.5m. If your turnover is more than this, please visit our corporate website for details of the support available to you.

    Our products

    Bounce Back Loan scheme

    Supporting UK businesses during coronavirus

    See if you’re eligible for a government-guaranteed loan of £2,000 to £50,000 if your business has been affected by coronavirus (COVID-19).

    Full details are available on the government’s website.

    A man looking at a laptop on a desk in a white room

    Coronavirus Business Interruption Loan Scheme

    Supporting your business during coronavirus

    Get the financial help backing you need to help your business cope with coronavirus (COVID-19) through this government-backed scheme. Updated with the latest eligibility and borrowing terms1.

    Free everyday banking

    To relieve some of the financial pressure on smaller businesses, we’re giving you free everyday business banking and not charging interest on overdrafts between 13 March and 12 June 2020. This applies to all current and new customers with an annual turnover of up to £250k and will happen automatically – you don’t need to call us3.

    Government schemes and support

Family eating at table

Coronavirus help and support

Managing your money, travel plans and more

The coronavirus situation is understandably creating a lot of uncertainty. We have created this page to reassure you that we’re here to help you manage your money – in whatever way we can.

We’ll keep you informed about how to manage your money, provide help and support on finances and travel, and give you tips on staying safe from fraud. This information is correct at the time of writing, but keep checking back as things may change.

Supporting your business

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Nextdoor offer

Open for business? Let your community know

  • We’ve teamed up with Nextdoor, the neighbourhood hub, so you can connect with thousands in your local area
  • Add yourself to the coronavirus ‘Open for Business’ directory
  • Promote your business for free – even if you don’t bank with us
 A padlock and chain securing a metal roller shutter

Help protect your business from fraud

Learn about scams that target businesses

Find out how we help to protect your business and see what you can do yourself to stay digitally safe.

Eagle Lab Events

Barclays Eagle Labs have a programme of virtual events covering a range of topics from cashflow management to building resilience to help entrepreneurs and start-ups navigate these uncertain times. All events are free to attend and open to anyone.

Wellness

Our Eagle Lab has loads of information about taking care of yourself and others during these extraordinary times.

Get in touch

We know that many people have questions about how the coronavirus situation will affect them. We’d be really grateful, for now, if you would only call us if you’re worried about an immediate effect on your finances. That way, we can focus on helping those in the most vulnerable situations. Thanks for bearing with us at this difficult time – and if you do need to call, remember that it will take longer than usual to get through.

person on phone

Coronavirus helpline

We’ve launched a helpline for all our Business Banking customers impacted by the coronavirus outbreak. Call uson 0800 197 1086 between 8am and 8pm Monday to Friday (except bank holidays).7

Business banking from home

Find out how you can manage your business finances, keep an eye on cashflow and do your everyday banking from home using Online Banking and the Barclays app. They’re safe, secure and simple to use.

Frequently Asked Questions

Accessing funding

  • The CBILS is managed by the British Business Bank on behalf of, and with the financial backing of, the Secretary of State for Business, Energy and Industrial Strategy. Learn about the scheme, see if you might be eligible and find out how to apply.

  • Government schemes

    As well as the Coronavirus Business Interruption Loan Scheme, the government has a number of other schemes and grants available to support small businesses affected by the coronavirus pandemic.

     

    • All types of business could be eligible to defer VAT payments.
    • Self-employed people (sole traders and members of unincorporated partnerships) can apply for a grant through the Self-employment Income Support Scheme, worth 80% of their profits up to a cap of £2,500 per month
    • Small businesses that occupy a property and receive small business rate relief, rural rate relief and tapered relief are eligible for Small Business Grant Funding
    • Businesses that employ staff can apply for the Coronavirus Job Retention Scheme and the statutory sick pay rebate
    • Nursery businesses could get a business rates holiday for the 2020-21 tax year
    • Retail, hospitality and leisure businesses could also get a business rates holiday, plus a cash grant of up to £25k per property
    • Innovative businesses that rely on equity investment and are unable to access the Coronavirus Business Interruption Loan Scheme can apply for the Future Fund. The Future Fund will provide government loans to UK-based companies ranging from £125,000 to £5 million, subject to at least equal match funding from private investors.

    You can find out more about the government’s financial support for businesses on its website.

     
    How we're helping

    We’re helping our business banking customers in a number of ways

     

    • For business customers with an annual turnover up to £250k, we’re offering free everyday banking3 and waiving fees and interest on overdrafts between 13 March and 12 June. You don’t need to contact us, it’ll happen automatically
    • Offering capital repayment holidays on existing business loans over £25k4
    • Continuing to offer businesses access to funding8. To speed things up, you can check if you’ve got a pre-assessed lending limit9 in the Barclays app10 or in Online Banking
    • Offering the government-backed Coronavirus Business Interruption Loan Scheme1
  • The main government scheme to help self-employed people is the Self-employment Income Support Scheme. You can apply for a grant worth 80% of your profits up to a cap of £2,500 per month, calculated using the average profits from your last three years’ tax return. You must have filed your 2018-19 tax return to be eligible – the government has given an extension until 23 April if you haven’t done this yet. Once the scheme is up and running, HMRC will check potential eligibility and aim to contact you by mid May 2020. The government has published frequently asked questions about this scheme.

     

    The government has other support schemes available, too.

     

    • If you’re a zero-hours worker or freelancer, it’s worth checking with employers whether you’ve been set up on their PAYE scheme, as you could be eligible to get 80% of your wage up to £2,500 per month for three months from 1 March
    • Self-employed people affected by the coronavirus situation can claim Universal Credit or Contributory Employment and Support Allowance. The government has guidance on who’s eligible for Universal Credit and how to apply
    • Income tax self-assessment payments have been delayed until 31 January 2021 by the ‘Time to Pay’ scheme
    • For contractors, the government has delayed the introduction of the new off-payroll working rules and the implementation of IR35 until 2021
    • If you’re VAT registered, VAT payments due between 20 March and 30 June can be deferred until the end of the 2020-21 tax year.
  • Loans under £25,000

     

    If you originally borrowed less than £25,000, you might be eligible for a three-month repayment holiday. This means

     

    • You won’t need to make a payment on your next three monthly repayment dates
    • We’ll extend the term of your loan by three months, and add your three deferred payments to the end of your term
    • Even though you’re not making payments during the repayment holiday, we’ll still charge interest on your loan during this time, at the rate stated in your loan agreement – you’ll need to pay any interest you’ve accrued at the end of your extended term
    • The total amount you’ll have to repay will be more with a repayment holiday than without one. You can pay the accrued interest back whenever you like – you don’t have to wait until the end of your loan
    • We’ll continue to give information about your account to credit reference agencies
    • The repayment holiday is subject to eligibility criteria and terms and conditions. All other terms and conditions of your loan will stay the same

    Loans over £25,000

     

    If you originally borrowed more than £25,000, you might be eligible for a capital repayment holiday of up to 12 months. We can usually agree that within 48 hours after you apply if

     

    • Your loan term stays the same (which means your repayments would increase after the holiday)
    • You’ve been a Barclays client for at least a year
    • You’re not in the commercial property sector

    Alternatively, you can refinance your loan to extend the term and reduce the payments, with the option to include a repayment holiday. 

     

    Next steps

     

    To find out more or apply, please fill in our call-back form. If you have a payment due in the next ten days, your repayment holiday will start from the month after.

     

    There are also a number of government support measures for businesses, like grants, that you might be eligible for – find out more about these at gov.uk.

     

    You can learn more about the government’s finance options, and see if there’s a provider who could give you the finance you need. 

     

    You can also appeal against our lending decision.

  • Before the end of April, all businesses will be eligible for grants from the Coronavirus Job Retention Scheme to cover a portion of workers’ salaries if a business has to furlough them as a result of the coronavirus situation. The government will pay up to 80% of furloughed employees’ salaries, and employer National Insurance and pension contributions (up to £2,500 per month) as a grant. The pay will be backdated to 1 March 2020 and is also expected to apply to employees made redundant because of coronavirus, who’ll eventually return to work. The scheme will run for a maximum of three months and employees can’t work during that period. 

     

    Barclays Eagle Labs have worked with SeedLegals to answer your top questions on the furlough scheme.

  • This scheme lets UK businesses affected by coronavirus apply for loans of between £2,000 and £50,000. The Bounce Back Loan scheme was launched on 4 May 2020.

Doing your banking

  • Visit our service status page for the latest updates on how our services are working.

  • To make sure we’re able to protect our customers and colleagues throughout the coronavirus outbreak, some of our branches will have different opening hours or be temporarily closed. Search for your local branch on our branch finder for the latest information.

     

    The Barclays app10 and Online Banking are available 24/7, so it’s easy to stay in control of your money remotely. If you’re not already using our digital tools, register for Online Banking, or download the Barclays app by visiting your device’s app store.

  • We’re experiencing an unprecedented number of calls at the moment, which is having a big impact on our call waiting times. We’d be really grateful if you’d only call us if you’re worried about an immediate problem with your finances. That way, we can focus on helping those who are most vulnerable.

     

    If you need to talk to us about a Coronavirus Business Interruption Loan, new lending, or a capital repayment holiday, request a call back instead of waiting in a queue.

     

    We’ve launched a helpline for all our Business Banking customers impacted by the coronavirus situation. Call 0800 197 10867 between 8am and 8pm Monday to Friday (except bank holidays).

     

    If you need help with your everyday banking or managing your business, you can still contact us in the normal way.

     

    • Use the Barclays app to call us directly – just tap ‘Help’ and ‘Contact us’
    • Send us a secure message from Online Banking – we’ll usually respond within 48 hours

    Call our UK-based Everyday Banking team. You might have to wait much longer than usual – please bear with us while we help as many customers as we can. Please call the relevant number

     

    Annual turnover

    Number

    Lines open (excluding bank holidays)

    Up to £1m

    0345 605 234511

    Monday to Friday, 8am to 9pm

    Weekends 8am to 6pm

    £1m - £5m

    0333 202 745511

    Monday to Friday, 8am to 7pm

    £5m - £6.5m

    0800 027 13217

    Monday to Friday, 8am to 7pm

    Agriculture customers

    0333 202 745211

    Monday to Friday, 8am to 7pm

  • If you’re running your business remotely, you might need to change who’s authorised to manage your business bank accounts. Call us on 0333 202 747711 if you’d like to update the signatories on your account (also referred to as your business mandate). Lines are open Monday to Friday, 8.30am to 6pm.

  • We’ve put together a guide for Barclays.Net users to help you adapt your set up, including reviewing user access and checking users can log in remotely. If you need extra help, call 0800 027 13217. Lines are open Monday to Friday, between 8am and 7pm.

  • To help our business customers with an annual turnover up to £250k, we’re offering free everyday banking3 and waiving fees and interest on overdrafts between 13 March and 12 June 2020. We’ll apply these changes for you – there’s no need for you to contact us. After 12 June, your normal charges and fees will apply. We’ll debit these from your account from August.

Running your business

  • During this pandemic, looking after your own and your employees' health must be the top priority. If you have symptoms of coronavirus, it’s essential you follow the government’s latest advice to protect yourself and others. The government also has advice on the financial support available for individuals, businesses and the self-employed who are, or have been, affected by coronavirus.

     

    You might want to think about who has access to your business bank accounts and make changes to your business mandate. A mandate is a set of instructions and a list of people in your business who are authorised to manage its bank accounts. People named on the mandate can manage everyday banking, including making payments, and sign up for products and serviceswhere appropriate. Call us on 0333 202 74777if you’d like to change your mandate. Lines are open Monday to Friday, 8.30am to 6pm.

  • If your employee has symptoms of coronavirus, it’s essential they follow the government’s latest advice to protect themselves and others.

     

    The government has also published a host of guidance for employers and businesses on everything from managing employee absences to helping limit the spread of the virus. Small businesses will also be able to reclaim Statutory Sick Pay (SSP) that’s paid for sickness absence due to coronavirus for up to two weeks per employee. The government is working with employers over the coming months to set up the repayment system for employers. Make sure you keep records of all the SSP you want to claim for.

  • Government guidelines require employees to work from home wherever possible, which could also mean flexible hours and staff rotation. Barclays Eagle Labs has produced a helpful guide to effective remote working, plus tips on how to boost creativity between remote teams.

     

    You might want to boost your business’s online presence during this time. Read our guide to boosting your digital skills to learn more about reaching your customer base online and building your brand through social media. 

     

    The National Cyber Security Centre has guidance on video conferencing security for organisations and individuals

  • The government has produced a guidance document and compliance advice for businesses that are asked to close as part of further social distancing measures, including information on financial and business support. Before the end of April, all businesses will be eligible for grants from the Coronavirus Job Retention Scheme to cover a portion of workers’ salaries if a business has to furlough them as a result of the coronavirus situation. The government will pay up to 80% of furloughed employees’ salaries, and employer National Insurance and pension contributions (up to £2,500 per month) as a grant. The pay will be backdated to 1 March 2020 and is expected to apply to employees made redundant because of coronavirus, who’ll eventually return to work, as well. The scheme will run for a maximum of three months and employees cannot work during that period. Read more about the financial support available to businesses.

    Closing your business brings more than just financial challenges. When you’ve invested so much in your business – and your customers – closing your doors can be a big knock to momentum and your wellbeing. But you can try to stay connected with your customers, staff and business network through digital tools and social media. There may be an alternative way to continue delivering your product or service to customers digitally, but if there isn’t, social media lets you stay in touch. You could even use the temporary closure to hone your skills, for example, by doing online courses. Barclays Eagle Labs has a host of content and resources to help you take care of yourself on its support hub.

  • Here are some ways you can help manage disruption to your supply chain during the current situation.

     

    • Map your supply chain to understand exactly who’s involved and where hold-ups might occur – and keep your customers informed
    • Keep in touch with your suppliers to understand their challenges and work together to develop solutions
    • Consider how your business can spread its supply chain risk by sourcing new suppliers in different locations
    • Consider renegotiating contracts, pricing or credit terms with suppliers
    • For advice and support on overseas supply chains, contact the Department for International Trade or take a look at the government guidance for businesses trading internationally
  • With many businesses now operating remotely and millions of people spending more time online, the government has launched Cyber Aware, to help you stay secure online throughout the coronavirus pandemic. Read their small business guide to help improve your cyber security quickly and easily.

     

    • Be extra vigilant about cybercrime, payment scams and fake emails, particularly CEO impersonation and invoice fraud, as cyber criminals will try to exploit the current situation
    • Make sure all employees are aware of payment protocols and that any payment request is verified verbally by a trusted source
    • Maintain appropriate physical security procedures, for example, for managing cash, empty premises and unknown contractors