WEBVTT 1 00:00:03.880 --> 00:00:05.080 The Barclays app 2 00:00:05.080 --> 00:00:08.000 How to freeze your card or report it missing 3 00:00:09.080 --> 00:00:12.760 If your card has been lost, stolen or temporarily mislaid, 4 00:00:12.760 --> 00:00:15.360 don't worry, the Barclays app can help. 5 00:00:16.000 --> 00:00:18.640 From the homesscreen, tap 'Cards'. 6 00:00:19.080 --> 00:00:22.560 Then select the card that's missing. 7 00:00:22.600 --> 00:00:27.280 If you've mislaid your card and would like to freeze it temporarily, tap here... 8 00:00:27.280 --> 00:00:30.360 ...and set this switch to ‘On.’ 9 00:00:30.400 --> 00:00:34.320 If you find your card, just switch it back to 'Off'. 10 00:00:34.360 --> 00:00:39.520 Now, if you think your card has been lost or stolen, tap here... 11 00:00:39.560 --> 00:00:42.160 ...select the card you'd like to report... 12 00:00:42.160 --> 00:00:45.360 ...and tell us whether it's been lost or stolen. 13 00:00:45.400 --> 00:00:47.960 Tell us where the card was lost or stolen... 14 00:00:51.000 --> 00:00:54.040 ...and the time and date it went missing. 15 00:00:54.080 --> 00:00:55.680 Then tap ‘Done’... 16 00:00:55.680 --> 00:00:57.880 ...and ‘Continue’. 17 00:00:57.920 --> 00:01:01.480 Next, check the address we have for you is correct. 18 00:01:01.520 --> 00:01:03.680 If not, you'll need to update it 19 00:01:03.720 --> 00:01:08.960 by tapping on 'Change Address' before reporting your card missing. 20 00:01:09.000 --> 00:01:12.400 If it is correct, tap here to confirm. 21 00:01:12.400 --> 00:01:14.400 And there you are - 22 00:01:14.440 --> 00:01:20.040 your card will be canceled and a replacement will arrive at your address within five working days.