WEBVTT

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Barclays Online Banking

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How to reset your passcode and memorable word

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It's easy to reset your
Online Banking passcode.

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To start click ‘Log In’.

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Next, type in your surname as
it appears on your account.

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Then select one of the options
and type in your details.

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Click ‘Continue’.

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Then click ‘Don't know your passcode?’

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Enter your date of birth.

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Now select the type of
account you have

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and enter your account details,

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followed by your 3-digit security code.

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Next, click ‘Continue’.

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This screen provides you with two
options to reset your passcode.

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For this example, we'll choose
‘Send me a text message’.

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If you have more than one mobile number,

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select the one you'd like us to
send the text message to

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and click ‘Continue’.

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You should then receive a code by
text to your mobile phone

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but if there are any issues,
select ‘Request another code’.

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Next, click ‘Continue’

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and enter your new passcode twice.

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You'll now need a new memorable word
that you'll need to enter twice.

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Finally, click on ‘Confirm Passcode’

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and you can now use these
new details to login.