WEBVTT

1
00:00:03.203 --> 00:00:04.938
The Barclays app

2
00:00:05.205 --> 00:00:08.341
How to register the Barclays app on a new device

3
00:00:08.641 --> 00:00:11.478
It may help if you download
the app on your new device

4
00:00:11.478 --> 00:00:14.447
before continuing to create an activation code.

5
00:00:14.881 --> 00:00:17.817
From the home screen, tap on the 'Help' button.

6
00:00:18.151 --> 00:00:21.388
Then select 'Register the app on a new device'.

7
00:00:21.788 --> 00:00:24.657
Read the information and then tap 'Continue'.

8
00:00:25.025 --> 00:00:27.327
A scam warning pop up will appear,

9
00:00:27.327 --> 00:00:30.530
tap on 'Still want a code?' to accept.

10
00:00:30.997 --> 00:00:32.966
Verify your number is correct.

11
00:00:33.666 --> 00:00:35.735
To generate an activation code,

12
00:00:35.735 --> 00:00:38.071
there are two options you can choose from.

13
00:00:38.605 --> 00:00:41.241
If you tap 'Generate a numerical code'

14
00:00:41.241 --> 00:00:43.610
an eight digit activation code will appear

15
00:00:43.610 --> 00:00:45.445
that you'll need to make a note of.

16
00:00:45.445 --> 00:00:48.782
Make a note of the 8-digit activation code.

17
00:00:48.782 --> 00:00:51.151
If you choose to generate a QR Code,

18
00:00:51.151 --> 00:00:53.186
a QR code will appear.

19
00:00:53.853 --> 00:00:55.388
Please don't close the screen

20
00:00:55.388 --> 00:00:56.756
as you'll need the QR code

21
00:00:56.756 --> 00:00:58.625
to scan it on a new device.

22
00:00:58.792 --> 00:01:01.528
Next download the app on your new device.

23
00:01:02.228 --> 00:01:04.197
Tap 'Register for the app'.

24
00:01:04.831 --> 00:01:07.467
Create a memorable 5-digit passcode.

25
00:01:08.735 --> 00:01:10.804
Then re-enter it.

26
00:01:13.173 --> 00:01:14.941
Read through the terms and conditions

27
00:01:14.941 --> 00:01:16.543
and tap 'Accept'.

28
00:01:16.976 --> 00:01:18.845
If you have a numerical code,

29
00:01:18.845 --> 00:01:23.650
select ‘Yes’ to enter the 8-digit
activation code from your old device.

30
00:01:24.417 --> 00:01:28.721
If you have a QR code,
select 'No, Continue without'.

31
00:01:28.721 --> 00:01:32.292
You will then need to select the account
you’d like to register with.

32
00:01:33.026 --> 00:01:36.429
If you are ready to go, tap ‘Continue’.

33
00:01:37.263 --> 00:01:42.168
Next, tap 'Yes' and then select
the option to 'Use my other device'.

34
00:01:42.469 --> 00:01:45.905
In order to scan the QR code
from your old device,

35
00:01:45.905 --> 00:01:48.308
you will need to allow
access to your camera.

36
00:01:48.508 --> 00:01:51.611
If you're happy with this, tap 'OK'.

37
00:01:51.611 --> 00:01:53.913
Position the QR code within the frame,

38
00:01:53.913 --> 00:01:57.016
and if this is recognised,
a green tick will appear.

39
00:01:57.584 --> 00:02:01.121
Next, enter your mobile number
which you'll need to enter twice.

40
00:02:01.554 --> 00:02:02.922
Tap 'Continue'.

41
00:02:04.624 --> 00:02:08.728
If the details we have for you
are correct, tap 'Continue'.

42
00:02:08.728 --> 00:02:12.332
We'll then send you a
6-digit mobile verification code.

43
00:02:12.332 --> 00:02:15.301
Once you've received it,
enter your 6-digit code

44
00:02:15.301 --> 00:02:17.270
and tap 'Continue'.

45
00:02:17.270 --> 00:02:19.539
Tap 'OK - Continue'.

46
00:02:20.039 --> 00:02:22.675
Finally, choose a meaningful word or phrase.

47
00:02:23.009 --> 00:02:27.046
Tap 'Continue' and your
registration will be complete.