WEBVTT

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Barclays Online Banking

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How to order a replacement for a damaged card

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Start by clicking 'Report damaged, lost or stolen card'
from the quick links section

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or by going to the 'Manage accounts' tab.

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Then select 'Report a damaged, lost or stolen card'
from the 'Card services’ section.

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Now select the account your card is on

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and the card that needs to be replaced.

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Then select 'My card is damaged'.

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Click 'Next'.

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Check your delivery address is correct.

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You'll be able to use your existing card
until your replacement card arrives.

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Click 'Next'.

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If the details are correct, click on
'Confirm new card order'.

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And you're done.

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Your new card is on its way and will
be with you within five working days.

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Replacing a damaged card made easy
with Barclays Online Banking.