WEBVTT 1 00:00:02.100 --> 00:00:04.466 Welcome to this Submit IT customer tutorial. 2 00:00:04.933 --> 00:00:07.800 We've created this short tutorial to help you upload documents 3 00:00:07.800 --> 00:00:11.500 relating to your application and e-sign any declaration sent to you. 4 00:00:11.966 --> 00:00:13.500 Before we get started, please 5 00:00:13.500 --> 00:00:15.900 make sure the device of your choice is working properly. 6 00:00:16.633 --> 00:00:19.400 Ok, let's get started. 7 00:00:19.733 --> 00:00:22.533 You will receive an email from Barclays Bank alerts. 8 00:00:22.900 --> 00:00:25.200 This could go into your spam or junk folder. 9 00:00:26.066 --> 00:00:28.566 It's best practice to use a personal email address, 10 00:00:28.566 --> 00:00:31.633 as some business email addresses may have settings that block receipt. 11 00:00:32.966 --> 00:00:35.000 Firstly, copy this reference number 12 00:00:35.000 --> 00:00:38.333 or write it down to enter manually. 13 00:00:38.333 --> 00:00:40.266 Click on the link embedded in the text 14 00:00:40.266 --> 00:00:42.966 to open the Submit IT site. 15 00:00:43.566 --> 00:00:45.500 Paste or write your reference number 16 00:00:45.500 --> 00:00:48.633 in the box provided and complete the confirmations requested. 17 00:00:49.466 --> 00:00:50.466 Then click continue. 18 00:00:51.600 --> 00:00:52.133 Next, you'll 19 00:00:52.133 --> 00:00:54.833 need to enter your postcode without any spaces. 20 00:00:55.233 --> 00:00:58.133 This will be your current postcode and not for any new property 21 00:00:58.133 --> 00:00:59.600 that you're looking to purchase, 22 00:00:59.600 --> 00:01:01.400 then click continue. 23 00:01:01.400 --> 00:01:04.733 Select your mobile number from the options provided and click continue. 24 00:01:05.700 --> 00:01:07.833 You'll then receive an authorisation code via 25 00:01:07.966 --> 00:01:10.733 SMS text message, so please have your mobile phone to hand, 26 00:01:11.900 --> 00:01:15.366 if you're accessing this page on the same mobile the SMS has been received, 27 00:01:15.366 --> 00:01:18.666 when you click in the box, the code will automatically be added in. 28 00:01:19.266 --> 00:01:21.500 If not, make sure you carefully type it in. 29 00:01:22.666 --> 00:01:25.666 Please note the code must be entered within ten minutes of receipt 30 00:01:25.933 --> 00:01:28.700 or it will expire and a new one will need to be generated. 31 00:01:29.266 --> 00:01:33.200 Any documents that your advisor has sent to you can be viewed and downloaded here, 32 00:01:33.600 --> 00:01:36.866 and any that require an electronic signature can be signed here 33 00:01:38.600 --> 00:01:39.166 A list of the 34 00:01:39.166 --> 00:01:42.366 documents required will be listed here. 35 00:01:42.366 --> 00:01:45.333 You can now upload the documents relating to each request type. 36 00:01:46.100 --> 00:01:48.300 So a few things to remember. 37 00:01:48.300 --> 00:01:51.300 Be sure to attach the correct document to the relevant label. 38 00:01:52.566 --> 00:01:55.933 Click the Plus button to add multiple documents for the same type. 39 00:01:56.133 --> 00:01:58.433 For example, latest three months payslips. 40 00:01:59.900 --> 00:02:02.166 Each file has a five megabyte limit. 41 00:02:03.700 --> 00:02:06.933 PDF format is best. 42 00:02:07.100 --> 00:02:10.566 If you are uploading a photo such as a JPEG file, please 43 00:02:10.566 --> 00:02:14.233 ensure that the photo is clear, legible and shows the whole document. 44 00:02:15.666 --> 00:02:17.866 All requested documents must be uploaded 45 00:02:17.866 --> 00:02:20.500 before you can continue. 46 00:02:24.500 --> 00:02:28.366 Now that you've uploaded your documents, you may be requested to sign disclosures, 47 00:02:28.366 --> 00:02:31.000 which is completed through another system called DocuSign. 48 00:02:31.666 --> 00:02:34.433 This request will send a new email to you, for you to action. 49 00:02:35.533 --> 00:02:37.800 At this point, you'll receive another email. 50 00:02:38.266 --> 00:02:41.400 Select the "Click Here" link to access the DocuSign system. 51 00:02:41.633 --> 00:02:45.600 Tick the agreement and click Continue. 52 00:02:45.766 --> 00:02:47.600 Please read the information provided 53 00:02:47.600 --> 00:02:50.900 and if you're happy to proceed, type in your name to electronically sign. 54 00:02:51.833 --> 00:02:54.700 Repeat the process of typing your name for any further places 55 00:02:54.700 --> 00:02:56.933 to electronically sign. 56 00:02:57.300 --> 00:02:59.800 This screen then shows you how to access the documents 57 00:02:59.800 --> 00:03:03.233 that you've e-signed. When you're finished, you can then close this window. 58 00:03:03.233 --> 00:03:04.833 If you see this message. 59 00:03:04.833 --> 00:03:08.033 It's because the second applicant has not e-signed the documents. 60 00:03:08.433 --> 00:03:11.033 Please ask them to check their email for the DocuSign link 61 00:03:11.200 --> 00:03:13.200 and follow the same steps. 62 00:03:13.200 --> 00:03:16.066 Once all applicants have signed, you can come back to this page 63 00:03:16.066 --> 00:03:17.933 and then continue. 64 00:03:17.933 --> 00:03:20.633 You should now have successfully completed this process 65 00:03:20.633 --> 00:03:23.033 and be ready for the next steps in your mortgage journey. 66 00:03:23.100 --> 00:03:25.300 Thank you for watching this tutorial video.