WEBVTT

1
00:00:03.570 --> 00:00:05.271
The Barclays app

2
00:00:05.271 --> 00:00:08.541
How to freeze your debit card or report it missing

3
00:00:08.541 --> 00:00:12.445
If your card has been lost,
stolen or temporarily mislaid

4
00:00:12.445 --> 00:00:15.048
don't worry, the Barclays app can help.

5
00:00:15.181 --> 00:00:17.817
From the home screen, tap here.

6
00:00:18.284 --> 00:00:20.820
Then select the card that's missing.

7
00:00:21.187 --> 00:00:25.859
If you've mislaid your card and would like
to freeze it temporarily, tap here

8
00:00:25.892 --> 00:00:28.995
and set this switch to ‘On.’

9
00:00:29.029 --> 00:00:32.932
If you find your card,
just switch it back to 'Off'.

10
00:00:32.999 --> 00:00:37.937
Now, if you think your card has
been lost or stolen, tap here

11
00:00:37.937 --> 00:00:41.207
and tap ‘Report damaged, lost or stolen’

12
00:00:41.207 --> 00:00:44.277
and tell us whether it's been lost or stolen.

13
00:00:44.644 --> 00:00:47.147
Tap here to order a replacement card.

14
00:00:47.680 --> 00:00:50.617
Now tell us the country where the card went missing

15
00:00:50.617 --> 00:00:52.352
the city or town

16
00:00:52.952 --> 00:00:55.155
and an approximate location.

17
00:00:55.255 --> 00:00:56.890
Select a date and time

18
00:00:57.057 --> 00:01:00.460
and if your PIN is known by anyone other than yourself.

19
00:01:00.460 --> 00:01:03.196
Click on ‘Block card now’.

20
00:01:03.296 --> 00:01:06.332
Now that your card has been
reported as lost or stolen

21
00:01:06.332 --> 00:01:09.102
select if you’d like to
order a replacement card.

22
00:01:09.169 --> 00:01:12.072
Check your delivery address is correct.

23
00:01:12.439 --> 00:01:17.644
If the details are correct, click on
‘Confirm new card order’.

24
00:01:17.644 --> 00:01:18.912
And you’re done.

25
00:01:18.912 --> 00:01:23.249
Your new card is on its way and will be
with you within five working days.