WEBVTT

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The Barclays app

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How to freeze your debit card or report it missing

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If your card has been lost,
stolen or temporarily mislaid

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don't worry, the Barclays app can help.

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Log in and from the homescreen
tap ‘Your Cards’.

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If you have more than
one card in your account

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select the card that’s missing.

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And you’ll be sent to the account
page of your chosen card.

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If you only have one card in your account

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you’ll be sent straight to the account page.

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If you've mislaid your card and
would like to freeze it temporarily

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tap here and set this switch to ‘On.’

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If you find your card,
just switch it back to 'Off'.

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Now, if you think your card
has been lost or stolen

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tap ‘Report damaged, lost or stolen’

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and tell us whether it's been lost or stolen.

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Tap here to order a replacement card.

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Now tell us if your PIN is known by
anyone other than yourself.

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Tap ‘Cancel card now’.

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Now that your card has been
reported as lost or stolen

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select if you’d like to
order a replacement card.

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Check your delivery address is correct.

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If the details are correct, tap on
‘Confirm new card order’.

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And you’re done. 

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Your new card is on its way and will be
with you within seven working days.