WEBVTT

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The Barclays app

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How to replace a damaged debit card

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To replace a damaged card, log in

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and from the homescreen tap  ‘Your cards'.

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If you have more than
one card in your account

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select the card that’s missing.

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And you’ll be sent to the account
page of your chosen card.

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If you only have one card in your account

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you’ll be sent straight to the account page.

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Tap ‘Report damaged, lost or stolen’.

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Then select ‘My card is damaged’.

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Check your delivery address is correct.

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You’ll be able to use your existing card
until your replacement card arrives.

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Click ‘Next’.

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If the details are correct, click on
‘Confirm new card order’.

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And you’re done.

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Your new card is on its way and will be
with you within seven working days.