WEBVTT

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The Barclays app

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How to identify yourself in
branch or on the phone

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It's now really easy to identify
yourself with the Barclays app.

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Once we've located your
account information,

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you'll receive notification on your phone.

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Simply tap on the notification
to open the app

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and log in, in the usual way.

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You'll then be taken to a screen, asking
you to either confirm the branch you're in,

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or the name of the Barclays
agent on the phone.

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To confirm your identity,
tap ‘Confirm’.

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Your identity will be verified

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and we can carry on helping
you with whatever you need.