Coronavirus – we’re here to help
Managing your money
Find what you need to help you manage your money, accounts and products with us during the coronavirus (COVID-19) situation. We’ll update this page regularly.
Trying to get through to us?
Because of the coronavirus situation, we have fewer colleagues than usual answering the phones. This means it could take longer than usual to get through – we’re truly sorry about this.
To help us support those who need us most, please check this page first, and only call if you have a financial problem that can’t wait. Thanks for your patience and understanding.
The Barclays app1 is often the quickest way to manage your money or speak to us.
Just log in and tap ‘Live Chat’ under ‘Contact Us’. It’s secure and, because you’ve already logged in, there’s no need for security questions or passcodes. We can help you straight away.
You can also check how all our services are working at any time.
Find out how we can help with any of the services we offer if you’ve been affected by the coronavirus situation.
There are a number of ways we could help if your circumstances have changed, including a payment holiday or an extension if your mortgage offer from us is due to expire soon. Before deciding whether to apply for a payment holiday, please bear in mind that we’ll continue to charge interest as normal and add this interest to the amount you owe when the payment holiday ends. This means the balance we charge interest on will increase. You can find out more on our mortgage help page.
We’re helping in a number of ways, such as offering payment holidays and making some temporary changes to our fees. If you’re thinking about applying for a payment holiday, bear in mind that we’ll continue to charge interest as normal while it lasts. This means your balance will grow, so it could take longer to pay it off, and your monthly payments will be higher after the holiday ends. You can find out more on our Barclaycard help page.
If you’re concerned about making payments on your loan, you could be eligible to apply for a payment holiday of up to three months. Just bear in mind that we’ll continue to charge interest as normal if you take a payment holiday. This means your balance will grow so it may take longer to pay it off, and your monthly payments will be higher after the holiday ends, so think about this before deciding whether a payment holiday is right for you. You can find out more on our Barclayloan help page.
We’ve made some temporary changes to a range of savings accounts to help if you need to access your money, including new withdrawal limits. You’ll need to consider whether any of these options is right for you.
See how we’re helping if you have an arranged overdraft, and how to find out if you could be eligible to apply for one. You’ll need to consider whether this is right for your circumstances.
If you’d prefer not to use cash right now, contactless debit and credit cards can help. We’ve increased the limit from £30 to £45 – just check that the retailer is ready to accept the new £45 limit before you pay. You can also make cash-free payments with a phone or tablet using Apple Pay or Contactless Mobile for Android.
Banking from home
Try our step-by-step guides to help you get started with Online Banking and the Barclays app1, and make the most of the features they offer.
Money worries, your mental health and budgeting
See how we can help if you’re concerned about paying your bills, or worried about your mental health. You’ll find our handy money management guides here too.
We’re doing everything we can to help make life a bit easier during the coronavirus situation.
We really appreciate everything you’re doing to help right now. If you’re an NHS or care worker, let us know in one of our branches or by entering your account details as normal when you call, and we’ll do our best to make sure you don’t have to wait.
Help for business customers
Visit our coronavirus business page to see how we can help you and your business through this unprecedented change.