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Coronavirus help and support

Managing your money, travel plans and more

The Covid-19 (‘coronavirus’) situation is understandably creating a lot of uncertainty. We have created this page to reassure you that we’re here to help you manage your money – in whatever way we can.

We’ll keep you informed about how to manage your money, provide help and support on finances and travel, and give you tips on staying safe from fraud. This information is correct at the time of writing, but keep checking back as things may change.

We have fewer colleagues than usual answering the phones right now because of the coronavirus outbreak.  This is having a big impact on our call wait times – we’re truly sorry about this.

To help us support those who are in most urgent need, we’d ask you to check the information below first, and only call if you have an immediate financial problem that can’t wait.

We appreciate this may be frustrating, and our colleagues are working to try and help as many people as possible.

Thanks for your patience and understanding.

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Manage your money

How to carry on with your regular banking and payments.

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Dealing with money concerns

How we can help if you have a mortgage, loan, Barclaycard, savings or business account.

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Travel plans changed?

What to do if your travel plans have been affected by the coronavirus.

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Stay safe from fraud

Ways to protect yourself from fraudsters taking advantage of fears about coronavirus.

Managing your money

It’s easy to bank without leaving your home

The Barclays app and Online Banking are available 24/7 – they’re great if you’re self-isolating, as they offer everyday banking like making payments, checking your balance and viewing transactions. You can even pay in a cheque using our app, with no need to visit a branch. Find out how to register for the app, then use our videos to learn how to use each feature.

How to check our services are running as usual

If our app or Online Banking are affected, we’ll update our service status page.

If we temporarily close a branch, we’ll send a text message to anyone who uses it regularly. If there are any issues with our telephone services, you’ll get a message when you call us.

Make payments that avoid contact

Using contactless payment methods instead of cash is a way of avoiding the kind of contact that can spread the coronavirus. Most shops let you use a contactless payment device , which means you don't have to touch the payment terminal or exchange cash.

Our debit and credit cards are contactless, and you can set up Apple Pay or Contactless Mobile on your device.

Our branches and cash machines

Please don’t visit a branch unless you have an urgent financial need that can’t be managed online or by phone. Some of our branches are closed and others have reduced opening hours – our branch finder has the latest information.

We’d advise against using cash at the moment – try to use your contactless debit card where possible. But if you have to use a cash machine, read our FAQs about staying safe.

Coronavirus and your business

If you run a business, the ongoing coronavirus situation will naturally be a worrying and uncertain time. We’re doing all we can to help our business customers through this unprecedented change. From managing cashflow to staying safe from fraud, our dedicated coronavirus business page will keep you updated as the situation develops.

 

Help with your finances

Affected by coronavirus?

If you’re worried about your finances because of coronavirus (COVID-19), we’ve explained how we’re helping with various products below. You’ll find more information on our money worries page, along with details of how to get in touch if you have any questions. Here are some ways we might be able to make things easier.

Mortgages

You might be eligible for a payment holiday of up to three months. Find out what you need to know before applying using our online form.

See our mortgage FAQs for details

Barclaycard

We won’t charge late payment or cash advance fees for the next 90 days, and you might be able to increase your credit limit to help you in an emergency.

Fixed savings account

We may be able to remove penalty charges for withdrawing your money early.

                                                                                                                                                                                                                                                             

Barclayloan

If you’re worried about making loan repayments see our Barclayloan FAQs.

Overdrafts

If you have an arranged overdraft with us, we won’t charge you any interest between 27 March and 30 April 2020. You don’t need to do anything – it’ll happen automatically.

Our overdraft FAQs have more information.

                                                                                                                                                                                                                                                             

Travel plans

Before travelling, look at the general government advice, which also tells you which areas are affected. There is also more specific advice from the government.

If you’ve got a Barclays Travel Pack or Barclays Travel Plus Pack, our insurance FAQ will be helpful.

Travel insurance FAQ

 

Stay safe from fraud

As fraudsters spot new opportunities to access your money, information and software during the coronavirus situation, we’ve put together ways we can help you stay safe.

Remember, we’ll never ask you to move money to a safe account, or ask you share your passcodes or PINs with us.

How else can we help?

Children in classroom

Digital Eagles

Grow your online confidence

We want you to help you feel comfortable banking and staying safe online. With the new need to be more digital, we’ve put together some tools to help.

Parliament_Spring_Statement

Spring Budget 2020

What does it mean for you?

From support for those affected by coronavirus to National Insurance contributions changes and a fuel duty freeze, the government’s latest spending plans are out.

A man wearing a sunhat juggles oranges in an orange grove

Money management

How to improve your financial health

Develop your money-management skills with our easy-to-follow guides on budgeting, saving, planning for the future and handling debt.

Where can I find out more about the coronavirus?

The NHS and World Health Organisation (WHO) are the best sources for the latest medical information about the outbreak.