Coronavirus – we’re here to help
Managing your money
Find what you need to help you manage your money, accounts and products with us during the coronavirus (COVID-19) situation. We’ll update this page regularly.
Trying to call or visit us?
We know you may need to call us or visit a branch sometimes, but to help us support our most vulnerable customers, please only do so if you really need to.
We’ve re-opened as many branches as we can, but we’re limiting our appointment bookings to help those who need us most. Please contact your local branch for details.
In line with government guidelines, if you’re visiting us in branch you must wear a face covering unless you have a valid exemption. Please also maintain safe social distancing. This is to help protect you and others. We appreciate it’s a difficult time, so thanks for your ongoing support.
The quickest way to speak to us is using ‘Live chat’ in the the Barclays app1 – our team is available 24/7. Just log in, scroll down to ‘Contact us’, tap ‘Live chat’ and we can help you straight away.
You can check how our services are working at any time.
Find out how we can help with any of the services we offer if you’ve been affected by the coronavirus situation.
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There are a number of ways we could help if your circumstances have changed, including a payment holiday or an extension if your mortgage offer from us is due to expire soon. Before deciding whether to apply for a payment holiday, please bear in mind that we’ll continue to charge interest as normal and add this interest to the amount you owe when the payment holiday ends. This means the balance we charge interest on will increase. You can find out more on our mortgage help page.
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If you’re concerned about making payments on your loan, we have several ways we can help.
- Our money worries page has practical advice to help you tackle money troubles, improve your financial habits and find the support you need
- The Barclays app also has a section on money worries – under ‘Our services’ on the ‘Products’ screen
- We have a page dedicated to answering questions you might have when coming to the end of your payment holiday
- You can chat to us, either in Online Banking, the app, or by calling us on 0333 202 7412. We’re available Monday to Friday 8am to 7pm.
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We’ve made some temporary changes to a range of savings accounts to help if you need to access your money, including new withdrawal limits. You’ll need to consider whether any of these options is right for you.
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See how we’re helping if you have an arranged overdraft, and how to find out if you could be eligible to apply for one. You’ll need to consider whether this is right for your circumstances.
We’re doing everything we can to help make life a bit easier during the coronavirus situation.
Helpful tips and guides
Manage your money from wherever you are. We’ll show you how to register for the Barclays app or Online Banking, and explain how to make payments, check your balance and much more.
Worried about money and your mental health?
Find practical advice to help you tackle money troubles and debt, improve your financial habits, and see how we can offer you support.
Charity partnerships
We’re doing everything we can to help make life a bit easier during this challenging time. That’s why we’re supporting charities that are helping those who have been affected by the coronavirus situation.
Barclaycard or Business Banking customer?
Barclaycard
You can find out everything you need to know about payment holidays here.
If you already have a payment holiday in place, there are some ways we can support you as it comes to an end.
Supporting your business
We’ve already introduced a range of measures to help businesses at this difficult time. Find out what we’re doing to help you manage cashflow, access funding, and get government support.
More coronavirus information
The NHS, GOV.UK and World Health Organisation are the best sources for the latest medical information about the outbreak.