Coronavirus – we’re here to help

Managing your money

Find what you need to help you manage your money, accounts and products with us during the coronavirus (COVID-19) situation. We’ll update this page regularly.

Trying to call or visit us?

We know you may need to call us or visit a branch sometimes, but to help us support our most vulnerable customers, please only do so if you really need to.

We’ve re-opened as many branches as we can, but we’re limiting our appointment bookings to help those who need us most. Please contact your local branch for details.

In line with government guidelines, if you’re visiting us in branch you must wear a face covering unless you have a valid exemption. Please also maintain safe social distancing. This is to help protect you and others. We appreciate it’s a difficult time, so thanks for your ongoing support.

The quickest way to speak to us is using ‘Live chat’ in the the Barclays app1 – our team is available 24/7. Just log in, scroll down to ‘Contact us’, tap ‘Live chat’ and we can help you straight away.

You can check how our services are working at any time.

Help with our products

Find out how we can help with any of the services we offer if you’ve been affected by the coronavirus situation.

Banking from home

Try our step-by-step guides to help you get started with Online Banking and the Barclays app1, and make the most of the features they offer.

Helpful tips and guides

Manage your money from wherever you are. We’ll show you how to register for the Barclays app or Online Banking, and explain how to make payments, check your balance and much more.

The Barclays app 

Online Banking 

Money worries, your mental health and budgeting

See how we can help if you’re concerned about paying your bills, or worried about your mental health. You’ll find our handy money management guides here too.

Worried about money and your mental health?

Find practical advice to help you tackle money troubles and debt, improve your financial habits, and see how we can offer you support.

Money management tips

Take control of your money and improve your financial health with our easy-to-follow guides on budgeting, saving and planning for your future.

Helping our communities

We’re doing everything we can to help make life a bit easier during the coronavirus situation.

Charity partnerships

We’re doing everything we can to help make life a bit easier during this challenging time. That’s why we’re supporting charities that are helping those who have been affected by the coronavirus situation.

Digital Eagles

Try some simple ways to build your confidence so you can take advantage of the benefits that the internet and apps have to offer, like banking from home and social media – safely and securely. Our Digital Eagles are ready to help.

Barclays LifeSkills

From wellbeing and finances to flexible working and developing skills, LifeSkills offers support for you, your family or your employees. Homeschooling? We can help with lesson plans, too.

father and daughter

Budget 2021

From extending support for workers affected by Coronavirus (Covid-19) to helping home-buyers and freezing income tax thresholds, the government has unveiled a series of changes that could affect your finances.

Help for business customers

Visit our coronavirus business page to see how we can help you and your business through this unprecedented change.

Supporting your business

We’ve already introduced a range of measures to help businesses at this difficult time. Find out what we’re doing to help you manage cashflow, access funding, and get government support.

More coronavirus information

The NHS, GOV.UK and World Health Organisation are the best sources for the latest medical information about the outbreak.