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Grocery shopping made easy

With our normal routines having changed so significantly, we understand there are challenges around how we buy groceries during this time. So we’re sharing some suggestions of things you can do to help make supermarket shopping a little easier. 

Tips to checkout successfully if you’re shopping online

With many of us turning to online supermarkets for the first time, read our top tips to help avoid some of the common pitfalls that could mean you lose that much-coveted delivery slot.

  1. Although you might have 'checked out' your basket some days or even weeks before your delivery slot, the payment is usually only processed on the day of delivery. Set a calendar reminder to ensure that money is available in your account at least one day before the date of delivery – not just at the time of placing your order.
  2. When you are making a card payment online, your supermarket will ask for your name, long card number, expiry date, the last 3 digits on the back of your card and the issue date. Double check all your details are entered correctly, and check that the card you’re using will still be valid at the time of delivery. 
  3. If you’re struggling to find a delivery slot you can try to search availability on shoppingslot.co.uk. So you know – Shopping Slot only lists Waitrose, Asda, Iceland and Tesco.
  4. If an online shop isn’t possible, some supermarket chains are now offering food boxes sent by courier, for fixed essential foods and household items, with potential options such as vegetarian.

Making in-store payments safely and easily

If you’re still visiting the shops, there are a few things you can do to make sure that you’re staying safe in-store. One of the ways is a contactless payment. It helps keep you safe by limiting the surfaces you touch.

Here’s how it works

Your contactless card contains a chip that holds your account information and picks up power from the signal sent out by the card reader. The chip and the reader communicate with each other using an encrypted language, so it’s secure. The card then has to recognise the reader and reply with a coded data transfer. The card terminal will then confirm that the payment has been accepted.

  1. First, check if your card is contactless by looking for the little contactless symbol (four curved lines). Contactless now supports payments up to £45 per transaction. When you’re ready to pay, just hover the card just above the reader until it says ‘transaction complete’ or you hear a beep.
  2. Use Apple Pay – hundreds of thousands of stores now accept Apple Pay. You can use Apple Pay anywhere that accepts contactless payments. And you can now make payments for any amount with Apple Pay, though some retailers have a £45 limit.
  3. Another no-touch option could be to try a Pingit contactless device, which works just like a contactless debit card, but the chip is enclosed in a device like a wristband or key fob, and funds are topped up onto the device via the Pingit app1. For full details visit web.pingit.com.  

If you can’t go out to do your shopping

If you’re self-isolating or shielding, and getting help from family, friends, neighbours or trusted volunteers to buy your groceries, here are some of the safest ways to settle those IOUs.

The Barclays app2
Online Banking
Pingit
Cheque
Standing order

You can pay friends and family straight away using digital banking or telephone banking – all you need is their sort code and account number or only their mobile number to pay them with Pingit1. If it’s a regular payment, you could set up a standing order that’s automatically paid from your account.

Another way to avoid handing over cash could be to consider a supermarket gift card or ‘volunteer shopping card’. Most main supermarkets now offer these, but they may operate in slightly different ways, so check with your local supermarket chain to see what they offer. Some allow for the voucher or gift card to be sent directly to the person who is doing your shopping. Just make sure that you’re using a legitimate retail website and avoid topping up with large amounts of money, to help protect yourself against loss or misuse.

Discover your neighbourhood and support local businesses

Wish you could start talking with your neighbours, or more easily find and support local businesses during the coronavirus situation? There are so many ways our local neighbourhood can help us; we just need an easier way to connect with them. We've recently teamed up with Nextdoor3 – a great, free way to stay informed about what’s going on in your neighbourhood at the moment. Find local businesses who are trading or delivering, ask questions, exchange advice with neighbours and generally look out for each other. Just go along to the website, or download the Nextdoor app, and enter your postcode to get started.

Accessibility – supporting all our customers

Do you, or someone you know, sometimes struggle with hearing, seeing or mobility? Perhaps there is difficulty pressing the numbers on a keypad or seeing the Barclays app clearly on your phone? There are lots of ways we can help with making everyday banking more accessible. For instance, high visibility debit cards, voice security for telephone banking or changing your device settings to make the app easier to read.

Find out more about our accessible services for yourself or someone else.