Coronavirus mortgage help

How we can help

Find out what you need to know about applying for a payment holiday or what to do if you have a mortgage offer from us that’s recently expired or due to expire soon.

Mortgage payment holidays

You can find out everything you need to know about payment holidays and apply online.

You can take up to six months of temporary coronavirus mortgage support from March 2020, in periods of up to three months at a time.

Support means payment holidays, temporarily reduced payments or both.

You can take periods of support flexibly at any time up to and including 31 March 2021 (until you reach the maximum of six months).

After 31 March, you can only ask for more support if you’re already receiving temporary mortgage support.

Any temporary mortgage support we offer after 31 March will stop on 31 July, even if you haven’t received the maximum of six months.


Apply for your first payment holiday

See if you’re eligible and apply for the first time – and find out how payment holidays and temporarily reduced payments affect your mortgage. We also explain what to do if you can’t afford your next mortgage payment.

I’ve had one period of support, and it’s coming to an end

If your temporary mortgage support’s ending, there are ways we can help. We’ll also write to you to explain your options.

I’ve had more than one period of support, and it's coming to an end

There are ways we can help as your temporary mortgage support comes to an end. We’ll also write to you to explain your options.

Existing mortgage offers

Here’s some information if you already have an offer from us and want to extend your offer period or tell us about a change in circumstances.

Mortgage offer extension

Find out if you’re eligible to apply for an extension to your mortgage offer if you can’t complete your property purchase because of the coronavirus situation.

Change in circumstances

Fill in our online form if your circumstances have changed since getting a mortgage offer from us.