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Coronavirus mortgage help

How we can help

Find out what you need to know about applying for a payment holiday or what to do if you have a mortgage offer from us that’s recently expired or due to expire soon.

We appreciate you might still be feeling the financial impact of coronavirus and that you might be worried as your payment holiday comes to an end. We want to reassure you we’re putting some more support in place, including flexibility on the amount you pay and the potential to extend your payment holiday. You don’t need to call us – we’ll write to you in plenty of time before your current payment holiday ends with details of what to do next. You’ll then be able to decide which of the available options is best for you.

Mortgage payment holidays

You can find out everything you need to know about payment holidays and apply online.

To help us support those who need it most, please check the information below first, and only call us if you have an immediate financial problem that can’t wait. We have fewer colleagues than usual answering phones right now because of the coronavirus outbreak. This is having a big impact on our call waiting times – we’re truly sorry about this.

Apply for your first payment holiday

See if you’re eligible and apply for the first time – and find out how payment holidays and temporarily reduced payments affect your mortgage. We also explain what to do if you can’t afford your next mortgage payment.

I’ve had temporary mortgage support for three months or less, and now it’s coming to an end

If your temporary mortgage support’s ending, there are ways we can help. We’ll also write to you to explain your options.

I’ve had more than three months’ temporary mortgage support, which is now coming to an end

There are ways we can help as your temporary mortgage support comes to an end. We’ll also write to you to explain your options.

These options are available until 31 October 2020.

Existing mortgage offers

Here’s some information if you already have an offer from us and want to extend your offer period or tell us about a change in circumstances.

Mortgage offer extension

Find out if you’re eligible to apply for an extension to your mortgage offer if you can’t complete your property purchase because of the coronavirus situation.

Change in circumstances

Fill in our online form if your circumstances have changed since getting a mortgage offer from us.