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Mortgage payment holiday ending

How we can help

If you already have a payment holiday in place, here are some ways we can support you as it comes to an end.

Finding the best way to support you after your payment holiday

With your mortgage payment holiday coming to an end, there are a number of different scenarios you could be facing. We have a range of support that can help you take the next steps.

This page is designed for people who have a payment holiday in place. If you don’t, and need support to pay your mortgage, please read our FAQs.

It’s important you know that some of these examples are likely to increase your mortgage balance, your interest and the total amount you have to repay.

I’m comfortable with my mortgage payments starting again

I need support with my mortgage payments for another three months

We might be able to help in various ways, depending on your circumstances – here are some examples.

Girl blowing out birthday candles surrounded by family

Take a further payment holiday

If you already have a mortgage payment holiday that’s ending soon you might be able take a further payment holiday for another three months.

Grandparents sitting at kitchen table with child

Make reduced payments

Pay whatever you can afford.

Please think about whether deferring your payments is the right thing for you. Remember – with all these options, we’ll still charge interest on the full amount you owe and will add it to the balance each month. 

I need support with my mortgage payments for longer than three months

We can help in a number of ways if you have any concerns or you’re experiencing longer-term financial difficulty. Please get in touch so we can find the best way to support you. Call us on 0333 202 7504, we’re open from 8am to 8pm, Monday to Thursday, 8am to 6pm on Fridays and 9am to 1pm on Saturdays1. We’ll ask you to complete an income and expenditure form – it’ll speed things up if you’re able to do this before you call us.

Complete the income and expenditure form

More ways we can help

Can I make overpayments to cover the amount I deferred on my payment holiday?

Yes you can and there are a number of ways to do it. Log in to Online Banking, the Barclays app, or call us on 0333 202 7580. We’re open from 8am to 8pm, Monday to Thursday, 8am to 6pm on Fridays and 9am to 1pm on Saturdays1.

If you make a one-off overpayment to repay the deferred payments after your payment holiday ends, we’ll treat this as a part-repayment. We’ll recalculate your contractual monthly payments to reflect the new mortgage balance. Alternatively, you can make regular overpayments, which means we won’t recalculate your contractual monthly payments unless you ask us to. 

If you make overpayments, it’ll cost you less than if you spread the deferred payments over the remaining term, as it means you will repay the deferred amounts sooner and pay less interest as a result. 

Overpayments to repay your deferred payments won’t count as part of your annual overpayments allowance, and you won’t be charged any early repayment charge on these.

What should I do if my mortgage rate is expiring soon?

If your current mortgage rate expires in the next 90 days, or you’re currently on a Barclays lifetime variable rate product, you might be able to switch to a lower rate to help you reduce your mortgage payment. You can switch your rate anytime and we don’t need an affordability check. See how you can switch your rate.

Can I claim on income insurance?

Insurance that pays out for accidents, sickness or unemployment will either be a standalone income protection policy or payment protection insurance (PPI). PPI is offered in combination with a credit agreement, such as a mortgage, credit card or overdraft. You should check whether you have this type of policy in place and, if you feel you have a valid claim, follow the claims process in your policy documents.

Get in touch

We have fewer colleagues than usual answering the phones right now because of the coronavirus situation. This is having a big impact on our call waiting times – we’re truly sorry about this. If you have an immediate financial problem that isn’t covered above, and which can’t wait, call us on the relevant number.

Payment holiday requests if you’re up to date with mortgage payments

  • For your home – 0333 202 7492
  • For buy to let – 0333 202 7416
  • Payment holiday requests if you’ve missed any mortgage payments – 0333 202 7407
  • Questions about closed or matured mortgage accounts – 0333 202 7416

Lines are open from 8am to 8pm, Monday to Thursday, 8am to 6pm on Fridays and 9am to 1pm on Saturdays. Lines are closed on Sundays.