If your payment holiday has ended but you haven’t made your next new monthly payment yet, you might be eligible for further temporary support.
If your payment holiday has ended and your new monthly payments have already started, we can still help. Though you can’t apply for more temporary support, we might be able to set up a new payment arrangement for you if you still need help. It’s important you bear in mind that unlike the temporary support you’ve had so far, any payment arrangements you agree to going forward may be reported to credit reference agencies, which might affect your ability to get credit in future. Making further payment arrangements could also increase your mortgage balance, and how much you have to repay.
Talking to us about your financial situation, and any issues you have that might affect your payments, makes it easier for us to work out how best to manage your mortgage going forward. If you can afford to make any payments towards your mortgage, it’s generally in your best interest to do so.
Please call us on 0333 202 74071 so we can explain your options. Lines are open from 8am to 8pm, Monday to Thursday, 8am to 6pm on Friday, and 9am to 1pm on Saturday1. To speed things up, please fill in this income and expenditure form before you call.
Some of our options can take time to set up and may not be in place before your next payment date – so please get in touch soon if you need more support.
1. To maintain a quality service, we may monitor or record phone calls. Call charges.