Coronavirus mortgage help
What support is available?
Find out what support is available to you if your circumstances have been impacted by coronavirus and you need help.
How is Barclays helping mortgage customers during the coronavirus situation?
We’re offering a number of ways to support you if your circumstances have changed or you expect them to change because of the coronavirus situation.
If you’re worried about making your monthly payments or need longer-term support, there are ways we can help.
Talk to us about your financial situation and any issues you have that might affect your payments – this will make it easier for us to work out how best to manage your mortgage. If you can afford to make any payments towards your mortgage, it’s generally in your best interest to do so.
It’s important you bear in mind any payment arrangements you agree to going forward could be reported to credit reference agencies, which might affect your ability to get credit in future. Making further payment arrangements could also increase your mortgage balance, and how much you have to repay.
Please call us on 0333 202 7407 so we can explain your options. Lines are open from 8am to 8pm, Monday to Thursday, 8am to 6pm on Friday, and 9am to 1pm on Saturday1. To speed things up, please fill in our income and expenditure form [PDF, 2.97MB] before you call.
These options can take some time to set up and might not be in place before your next payment date, so please get in touch as soon as possible if you need further support.
To work out how much you can afford to pay towards your mortgage, first you’ll need to think about your other monthly commitments.
These include essential living costs like food, bills (such as council tax, utilities and phone bills), travel expenses, and paying back anything you owe – like any loans, credit cards or overdrafts you have.
For most people, it makes sense to pay your essential expenses and priority debts first, before you pay anything that’s lower priority. Our income and expenditure form [PDF, 2.9MB] can help you work this out.
The Money Advice Service also has a guide on how to prioritise your debts. If you’re struggling to pay all or some of your debts, think about contacting the companies you owe to discuss your repayments.
There’s a range of ways we might be able to help you. Your options will depend on how much you can afford, your circumstances, and how long you think your financial difficulties will last.
Here are some ways we could help you in the short and long term
- Reduce your payments temporarily. This means you’ll pay less than your contractual monthly payment (CMP) each month. The amount of the CMP you’re not paying will build up as an arrears balance. You’ll need to repay it before your mortgage ends, and we’ll report the arrears balance to credit reference agencies. This could affect your ability to get credit or borrow money
- A payment arrangement. This means making your contractual monthly payment plus an amount towards your arrears for an agreed period. This option is suitable if your mortgage was already in arrears and you can afford to pay more than your monthly contractual payment
- Extend your mortgage term. This means spreading your payments over a longer time, so you’ll pay a lower amount each month. It could be suitable if you can afford to make an agreed payment each month. You might end up paying more interest in total. We can’t extend the term past your retirement age
- Refinance. This is a permanent move to a part-and-part or interest-only repayment plan. This option is only available if you can show us a suitable repayment plan to pay back the amount you’ll owe by the end of the mortgage term
- Switch your mortgage to new a rate. You could apply for a different mortgage rate with us, which could offer more affordable repayments
- Support with selling your home. If you can’t make payments over a longer period, you could consider selling your home. If the property is worth more than you owe us, you could use the difference to buy a more affordable home, or to pay your living costs. We can help you through the sale process, but the cost of this will be added to the amount you owe us
All of these options depend on your personal circumstances and our eligibility conditions, and could affect one or more of these
- The amount of interest you pay over the mortgage term
- Your credit rating, which could affect your ability to get credit or borrow money
- The amount you owe us as arrears
If you need help, please contact us and we’ll do our best to support you.
If your new monthly payments have already started, we can still help. Though you can’t apply for more temporary support, we might be able to set up a new payment arrangement for you if you still need help.
It’s important you bear in mind that unlike the temporary support you’ve had so far, any payment arrangements you agree to going forward may be reported to credit reference agencies, which might affect your ability to get credit in future. Making further payment arrangements could also increase your mortgage balance, and how much you have to repay.
Talk to us about your financial situation and any issues you have that might affect your payments – this will make it easier for us to work out how best to manage your mortgage going forward. If you can afford to make any payments towards your mortgage, it’s generally in your best interest to do so.
Please call us on 0333 202 74071 so we can explain your options. Lines are open from 8am to 8pm, Monday to Thursday, 8am to 6pm on Friday, and 9am to 1pm on Saturday1. To speed things up, please fill in this income and expenditure form [PDF, 2.9MB] before you call.
Some of our options can take time to set up and may not be in place before your next payment date – so please get in touch soon if you need more support.
We’ve got lots of practical advice to help you tackle money troubles and debt, improve your financial habits, and see what support is available.
If you need help with debt, you can get free, independent advice from these organisations
Yes. If you prefer, you can make a lump sum payment to repay the deferred payments and unpaid interest, or smaller overpayments on a regular or one-off basis.
This will cost you less than spreading the deferred payments over the remaining term, as you’ll repay them sooner and will be charged less interest as a result.
You can do this in the Barclays app, Online Banking or by calling us on 0333 202 7580. We’re open Monday to Thursday from 8am to 8pm, 8am to 6pm on Friday, and 9am to 1pm on Saturday1.
If you have any questions, please contact us on this number and we’ll be happy to help.
If you decide to make a one off lump sum payment to repay the deferred payments within three months of the end of your temporary mortgage support, we’ll treat this as a part repayment and we’ll recalculate your future payments to reflect the new mortgage balance.
If you decide to make regular overpayments to repay the deferred payments, we won’t recalculate your contractual monthly payments unless you ask us to.
Lump sum payments you make within three months of the end of your temporary mortgage support won’t count towards your annual overpayments allowance and you won’t be charged an Early Repayment Charge.
Insurance that pays out for accidents, sickness or unemployment will either be a standalone income protection policy or payment protection insurance (PPI).
PPI is offered in combination with a credit agreement, such as a mortgage, credit card or overdraft. You should check whether you have this type of policy in place and, if you feel you have a valid claim, follow the claims process in your policy documents.